Back Stretcher 3-Level Adjustable for Pain Relief & Decompression

Shipping Range

Countries: We currently ship within the United States. We can not ship to P.O boxes, military bases or diplomatic locations.

Future Expansion: Expansion to other shipping areas is being considered.

Shipping Costs

Within the United States: Free shipping on all orders.

No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

Last Order Time: 17:00 Central Standard Time.

Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

Estimated Delivery Time: 5-7 business days.

Business Days: Shipments occur Monday to Friday.

Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Total Delivery Time: It will take a total of 6-9 business days to receive your order.

Holiday / Peak Season Delays: During peak periods (eg: Christmas, Easter, etc), delivery times may be longer. Check out website for updates.

Shipping Process

Reliable Courier Services: We typically ship via DHL and FedEx. Other couriers may be used.

Insured Shipments: All shipments include basic insurance against loss or damage of items in transit. Claims require proof of damage (photos) and must be filed within 14 days of delivery. Contact our customer service in case of loss or damage during transit.

Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track Here .

Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us .

Missing Items Procedure

Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@ergonomicszone.com .

Resolution: Missing item claims will be investigated within 3 business days. If confirmed, we will ship a replacement or issue a refund within 5 business days.

Return Policy

Returns: Returns are accepted within 30 days of the delivery date.

Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Ergonomics zone will cover the return shipping costs.

Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.

Restocking Fee

No Restocking Fee: Ergonomics zone does not charge a restocking fee for any returns.

Return Delivery Costs

For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

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This Refunds and Returns Policy applies to all purchases made through the Ergonomic zone website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

Email: support@ergonomicszone.com

Phone: +15136536688

Address: 3189 Princeton Road #154 Hamilton, OH 45011

Return Window

Customers in United States have the right to cancel their purchase and return the product within 30 days of the delivery date without providing any reason.

Return Instructions

Notify Us: To initiate a return, email our customer service at support@ergonomicszone.com with your order number and the reason for your return.

Authorization: After reviewing your request, we will send detailed instructions and, if applicable, a prepaid return shipping label.

Packaging and Shipping

•Place the item in its original packaging, ensuring all tags and labels are intact.

•Include the return authorization form and any supporting documentation.

•Use the prepaid shipping label (if provided) or arrange shipping as per the provided instructions.

Return Costs

For Defective Products: Returns are free of charge when the item is damaged, defective, or incorrect.

For Change of Mind: Customers are responsible for return shipping costs if the return is due to personal reasons such as incorrect size or purchase remorse.

Specific Conditions for Returns

Change of Mind: Items must be returned unused, undamaged, and in their original packaging within 30 days of delivery.

Defective Goods: If the product is defective, contact us immediately. Ergonomic zone will cover return shipping costs and provide a replacement or refund.

Damaged Goods: Notify us within 48 hours of receiving damaged goods and provide photos. We will review the claim and arrange for a return if necessary.

Incorrect Items: If you receive the wrong product, contact us, and we will cover the return shipping cost and send the correct product.

Non-Delivery: If your order hasn’t arrived, contact us to initiate a courier investigation. If unresolved, we’ll issue a refund or replacement.

Order Cancellation: Orders can be cancelled before shipment. If shipped, the return process applies.

Refund Timelines and Processing

Return Window: Return requests must be made within 30 days of delivery. Returns must be shipped within 14 days of approval.

Inspection: Once we receive your return, we will inspect it and notify you of the outcome within 7 business days.

Refund Processing: Approved refunds will be processed to your original payment method within 7 business days after inspection.

Exceptions to the Return Policy

The following items cannot be returned:

•Custom or personalized products

•Hygiene-related items (e.g., socks, underwear) unless unopened and unused

Return Address

Send all approved returns to the specific address we will provide.

Shipping Methods and Fees

Carrier: DHL with tracking

Restocking Fees: None

Legal Rights

This policy does not affect your statutory rights under applicable laws.

Questions?

Visit our Customer Help & FAQ page or contact us at support@ergonomicszone.com .

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