b, mat cork

How long will it take my order to ship?Our team is working within a fulfillment time of 2-3 business days before shipping from when your order was placed. Thank you in advance for your patience as we work to get your orders out as quickly as possible. Please note, once your order is ready to ship, you will receive tracking information via email.

How are orders shipped?

We use a variety of couriers when shipping our orders, including Canada Post, Purolator, UPS and FedEx as well as local delivery companies. Once your order ships, we will email you a tracking number that will provide details on which courier it shipped with and when it is expected to arrive.

How much does shipping cost?

Shipping is automatically calculated at checkout. We offer free shipping on orders over $130 CAD and $100 USD before tax, and after any promotions or discounts have been applied. Please note that some country/region restrictions apply.

Which regions are not eligible for free shipping?

Orders shipping to the Yukon, Northwest Territories, and Nunavut, Canada, plus Alaska and Hawaii, USA are not eligible for free shipping.

Where do you ship to?

We ship internationally please contact hello@bhalfmoon.com for support on orders outside of Canada and the United States.

Can I pay for expedited shipping?At this time we are only offering standard delivery service, and are not offering expedited shipping options at checkout.

Do you offer curbside pick up?We are unable to facilitate order pick up from our warehouses at this time.

Can I edit the address on my order?Once an order is placed, we are unable to edit or make changes. If there is an address issue with your order, please email us at hello@bhalfmoon.com with the details of the change, as we can try to update the address through one of our couriers. Please keep in mind that this process is never a guarantee and varies depending on the status of the shipment.

Why was my credit card charged but my order still hasn't shipped?Prepayment is required for all orders placed through our site. As soon as your order leaves our warehouse you will receive an email with tracking information.

My order has shipped but seems to be delayed. Why is this?Continue to keep an eye on your tracking number to follow the status of your order. If your order is taking longer than 5 business days, please reach out to hello@bhalfmoon.com

How do I know if my order has been lost?Please note that it may not be lost, but rather taking longer than usual to arrive. Continue to keep an eye on your tracking number and thank you for your patience and understanding!If you still have not received your order please reach out to us at hello@bhalfmoon.com and a member of our team will investigate. Please note that claims for lost orders may take up to 8 business days to resolve.

What if my order has been marked as delivered but I haven't received it?If your order has been marked as delivered but has not arrived, please check the surrounding area where packages are usually left or with your building's receptionist/concierge. Sometimes couriers will mark an order as delivered 24-48 hours early. If you have still not received it after this time frame, let us know by emailing hello@bhalfmoon.com and we will investigate.

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What is your return policy?We are happy to return your b, halfmoon purchase as long as the product is unused, hasn't been removed from its original packaging and your return is within 30 days of receiving the product. Items that have been misused, altered, or improperly used are not eligible for return (ie. normal wear, scuffing, creasing due to improper storage, wear and tear on bolster covers).If you purchased your b, halfmoon products elsewhere, that establishment's return/exchange policy then takes effect.All sale items are final sale and are not eligible for return. Please note we are unable to refund initial shipping charges.

Are there conditions for returns and exchanges?We will need your items to be unaltered, and unused with any hang tags attached and packaging intact, along with a proof of purchase. Returns must be made within 30 days of receiving the product. All products purchased on sale are FINAL sale.

How do I return my purchase?To return your product that was purchased online, please send an email to hello@bhalfmoon.com with the subject Return and include the details and reason for your return in the body of the email. A member of our team will get back to you shortly with further instructions.

How do I exchange an item?If you are looking to exchange your item, please send us a note at hello@bhalfmoon.com and a member of our team will provide instructions. Please note that to be eligible for an exchange the product must be unused, in its original packaging, within 30 days of receipt, and purchased from our site.

What if the product I received is damaged?We are sorry to hear something has gone wrong with one of your products. We strive to develop all our products to be of the highest quality, free of manufacturer defects. If you have a question about the quality of an item you received please send us an email (WITHIN 5 BUSINESS DAYS) to hello@bhalfmoon.com outlining when the product was purchased, where, and images of the issue you are experiencing and a member of our team will assist.For defective claims, please fill out the Defective Claims form here and our team will be in touch once we review those details.

How long does it take to process a return?We're processing returns within 5-7 business days once your order reaches our warehouse. Please feel free to reach out to us if you haven't heard about the status of your return after 7 business days.

What if my return doesn't meet the requirements?If you have questions about your products, please send images along with your order number to hello@bhalfmoon.com

Are there any products excluded from the return policy?Essential oils, glass bottles, carafes and candles are excluded from our returns program unless these items arrive broken in transit. In this event, please submit your claim within 5 days of receiving your order. Photos and details can be sent to our Customer Satisfaction team via the defective claims form found here . Any damage to these items after the 5 days will not be accepted for return or exchange.

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