Aviator Sunglasses

Processing Time

Orders are processed within 1-2 business days of receipt. This includes the time required to verify payment, prepare your eyewear, and perform quality checks.

During peak periods or promotional events, processing times may be extended. We will notify you of any significant delays.

Store Pickup

Dubai

VISUAL OPTICS LIMITED - Marble Walk, Gated District 2 - R3 - Sheikh Zayed Rd - Trade Centre - DIFC, Dubai

NOVAX VISION - South Zone, Ground Floor, Gate Avenue - DIFC, Dubai

Al Ain

LOOK OPTICS - Diwan Street, Al Muwaiji Area, Al Ain

Orders can be picked up daily, from 10am to 9pm. An email will be sent when your order is ready for pickup.

Shipping Options

International Shipping: Estimated delivery time is 3-5 business days.

UAE Shipping: Estimated delivery time is 2-3 business days.

Note: Orders placed during the weekend or on a holiday will be processed on Monday or the next business day after the holiday.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Delivery Areas

•Anywhere in UAE.

•For international orders, additional customs duties and taxes may apply, which are the responsibility of the customer.

Tracking Your Order

•Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

•Please allow up to 24 hours for tracking information to be updated.

Delivery Issues

•If you do not receive your order within the estimated delivery time, please contact our customer service team at info@eyez.ae or call +971 50 561 6174 for assistance.

•If your order arrives damaged or incorrect, please notify us immediately. We will arrange for a replacement or refund as appropriate.

Order Cancellation and Changes

•Orders can be canceled or modified within 1 hour of placing them. Please contact our customer service team as soon as possible if you need to make changes.

•Once an order is in the processing or shipping stage, changes cannot be guaranteed.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy page.

Contact Us

For any questions or concerns about delivery, please reach out to our customer service team at info@eyez.ae or call +971 50 561 6174, and we will be happy to assist you.

Thank you for shopping with us!

Contact - Eyez.ae - Checkout

EU Customers – Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (cooling-off period).

To exercise your right of withdrawal, you must inform us within 14 days of delivery by contacting us at info@eyez.ae or by using the Withdrawal Form available on our website.

Once you have notified us, please return the item within 14 days. We will process your refund within 14 days of receiving the returned goods, using the same payment method as your original purchase.

Exceptions — The right of withdrawal does not apply to:

Custom or prescription eyewear made to your specificationsContact lenses and personal hygiene products once unsealedEligibility for Returns

We accept returns for eyewear within 7 days of the delivery date as per UAE Law.

To be eligible for a return, the eyewear must be in its original condition, including the original packaging and any included accessories.

Customized or prescription eyewear cannot be returned unless there is a manufacturing defect or error in the prescription.

Return Process

To initiate a return, please contact our Customer Service team at info@eyez.ae with your order number, the reason for the return, and a photo of the item's condition.

Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.

Please securely pack the eyewear and include the RMA number inside the package. The return shipping cost is the responsibility of the customer, unless the return is due to an error on our part.

Refunds

Once we receive and inspect the returned eyewear, we will process your refund within 5–7 business days.

Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

Exchanges

If you wish to exchange an item for a different style or size, please follow the return process and place a new order for the replacement item. Exchanges are subject to availability.

Non-Returnable Items

Contact lenses and solution are non-returnable and non-exchangeable in accordance with the regulations set by the UAE Ministry of Health and Prevention.Due to health and hygiene reasons, we cannot accept returns on contact lenses or other personal care products.Custom or prescription eyewear orders are final sale, unless there is a defect or error in the prescription.Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our Customer Service team immediately with your order number and details of the issue. We will arrange for a replacement or full refund at no additional cost to you.

Contact Us

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. For any questions or further assistance, please reach out to our Customer Service team at info@eyez.ae or call us at +971 50 561 6174.

Eligibility for Returns

We accept returns for eyewear within 7 days of the delivery date as per UAE Law.

To be eligible for a return, the eyewear must be in its original condition, including the original packaging and any included accessories.

Customized or prescription eyewear cannot be returned unless there is a manufacturing defect or error in the prescription.

Return Process

To initiate a return, please contact our Customer Service team at info@eyez.ae with your order number, the reason for the return, and a photo of the item’s condition.

Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.

Please securely pack the eyewear and include the RMA number inside the package. The return shipping cost is the responsibility of the customer, unless the return is due to an error on our part.

Refunds

Once we receive and inspect the returned eyewear, we will process your refund within 5-7 business days.

Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

Exchanges

If you wish to exchange an item for a different style or size, please follow the return process and place a new order for the replacement item. Exchanges are subject to availability.

Non-Returnable Items

•Contact lenses and solution are non-returnable and non-exchangeable in accordance with the regulations set by the UAE Ministry of Health and Prevention.

•Due to health and hygiene reasons, we cannot accept returns on contact lenses or other personal care products.

•Custom or prescription eyewear orders are final sale, unless there is a defect or error in the prescription.

•Any eyewear marked as "Sale" or "Clearance Sale" cannot be returned or exchanged once purchased.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our Customer Service team immediately with your order number and details of the issue. We will arrange for a replacement or full refund at no additional cost to you.

Contact Us

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. For any questions or further assistance, please reach out to our Customer Service team at info@eyez.ae or call us at +971 50 561 6174.

Contact - Eyez.ae - Checkout