AUGMENT

We know you are dying to get your new Gamer Advantage glasses. We want to get them to you as fast as we possibly can. Gamer Advantage eyewear is hand-assembled in Michigan one order at a time to ensure the highest quality and precision.

We can confidently say that all prescription orders will ship within 10 business days from when your RX and PD has been submitted. If for any reason your order will take longer to process, we will notify you via email!We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.Route is also a mobile app that lets you visually track all of your online orders in one place—no need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.If you experienced an issue with your order, please file a claim with Route’s team here .

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DOMESTIC (U.S.)

EYEWEAR:

Returns: Sleep Satisfaction Guarantee: Our lenses are engineered to help you sleep. It may take some time for you to experience this, and for that reason, we offer a flexible 45-day return policy. If you decide Gamer Advantage glasses are not for you, simply email support@gameradvantage.com with your order number and reason for return. Once the request is reviewed, we will either send you a prepaid return label* or provide further instructions. Exchanges: If you decide you want a different style or color, we will gladly ship you a different frame. Please email support@gameradvantage.com with your exchange request. **Please note that not all prescription orders are eligible for return/exchange. All original packaging, and accessories must be returned to receive a full refund.**

APPAREL: Need a different size or color? Gamer Advantage will gladly exchange all apparel items within 15 days of your purchase. Items must be in their original state: unwashed, unworn, and unaltered. Worn, dirty, washed, or altered items cannot be exchanged. Simply email support@gameradvantage.com with your exchange request. ACCESSORIES: Accessories, including gift cards, are not eligible for return unless defective. They are, however, eligible for exchanges within 10 days of your delivery date. Please email support@gameradvantage.com if you have any issues with your accessories or using your gift card.

GIFT CARDS: Gift cards cannot be returned or exchanged. Gift cards cannot be replaced or refunded if lost or stolen.

INTERNATIONAL

GLASSES: Prescription: International prescription orders are final sale. If your product is defective and falls under our manufacturers' defect policy, you are able to return the product for a full refund of the purchase price (shipping & customs fees will not be refunded). If your product is deemed defective a pre-paid return label will be provided. Non-Prescription: Non-warranty returns can be returned or exchanged. However, you will be responsible for the cost of shipping and customs fees both ways. If your non-prescription glasses are deemed defective and fall under our manufacturer's defect policy , you may return or exchange the product at no charge.

APPAREL: Need a different size or color? Gamer Advantage will gladly exchange all apparel items within 15 days of your purchase. Items must be in their original state: unwashed, unworn, and unaltered. Worn, dirty, washed, or altered items cannot be exchanged. Simply email support@gameradvantage.com with your exchange request. You will be responsible for the cost of shipping and customs fees both ways.

ACCESSORIES: Accessories, including gift cards and sun clips, are not eligible for return unless defective. Please email support@gameradvantage.com if you have any issues with your accessories or using your gift card.

Contact - Gamer Advantage - Checkout