Asteria Stool, Beige

Shipping is a pain. We know it, we feel it, and we are here to deal with it for you so you never have to worry. Let us make shipping easy for you!

Commercial and Residential Curbside shipping to the US, excluding Hawaii and Alaska, is 10% of the retail price for Pro members, free for Pro + Free Shipping members, and 9.5% of the retail price for Signature members so you can easily plan for shipping and bill your clients accordingly. If you'd like white glove shipping options, the cost is quoted instantly when you start the check-out process and enter your ship-to address so you can see your shipping options and cost before you make your purchase.

There is a $195 minimum shipping charge for orders containing an item that must ship via Freight Carrier.

When freight shipments are ready to be delivered, the carrier will call to schedule your delivery. You can reschedule this appointment before the delivery date, but if you don't reschedule and miss your appointment, you will be billed $150. If you miss your delivery appointment again, you will be billed $250 for each subsequent missed delivery attempt.

If you need to delay the delivery of a freight shipment, you can do so for up to 15 days after the shipment arrives at the carrier's delivery terminal with no additional charge. After 15 days, DHC will assess a storage fee of $5/day. This applies to each unique shipment so if you are storing multiple shipments at once, the $5/day is per shipment based on when each shipment arrived at the carrier's delivery terminal.

The estimated lead time on each product page shows the estimated delivery time with Curbside shipping. We do our best to keep the lead time up to date, but we cannot guarantee these estimates. Our Concierge will confirm the estimated ship date with the vendor and send this to you after you place your order or you can reach out to us at concierge@danielhouse.club to confirm before placing your order. Our concierge will also provide a tracking number via email as soon as your order ships.

Residential Curbside/Commercial:

Standard Commercial & Residential Curbside Shipping Rates

Order Retail Value

Under $10,000

$10,000 - $20,000

$20,000 - $40,000

Over $40,000

15% Shipping Discount

25% Shipping Discount

40% Shipping Discount

Pro

10%

8.5%

7.5%

6%

Pro + Free Shipping

Free

Free

Free

Free

Signature

9.5%

8.08%

7.13%

5.7%

Your order will be left by the curb with all packaging, which may include a pallet. Tracking info will be sent when the order ships. NOT RECOMMENDED FOR CITY STREETS.

To qualify for volume shipping discounts your entire order must ship to a single address.

Room-of-Choice with Packaging Removal:

Room-of-Choice With Packaging Removal Shipping Rates

Order Retail Value

Handling Fee Per Vendor in Order

Under $10,000

$10,000 - $20,000

$20,000 - $40,000

Over $40,000

15% Shipping Discount

25% Shipping Discount

40% Shipping Discount

Pro

10%

8.5%

7.5%

6%

+$129

Pro + Free Shipping

Free

Free

Free

Free

+$129

Signature

9.5%

8.08%

7.13%

5.7%

+$129

ROC with Packaging Removal is available for all items shipping to the US. During delivery, your order will be brought to a room-of-choice and packaging will be removed, but items will not be assembled. Tracking info will be sent when the order ships.

To qualify for volume shipping discounts your entire order must ship to a single address.

White Glove:

White Glove Shipping Rates

Order Retail Value

Handling Fee Per Vendor in Order

Under $10,000

$10,000 - $20,000

$20,000 - $40,000

Over $40,000

15% Shipping Discount

25% Shipping Discount

40% Shipping Discount

Pro

10%

8.5%

7.5%

6%

+$199

Pro + Free Shipping

Free

Free

Free

Free

+$199

Signature

9.5%

8.08%

7.13%

5.7%

+$199

White Glove delivery is available for all items shipping to the US. Your order will be brought to a room-of-choice, packaging removed, and items will be assembled. White Glove assembly does not include services like the installation of any electrical fixtures, affixing a vanity console top to a base, or affixing any furniture items to a wall. Installation services require other types of licensed professionals.

To qualify for volume shipping discounts your entire order must ship to a single address.

Tracking info will be sent when the order ships.Expedited Curbside: Expedited shipping reduces transit time to 1-2 weeks after leaving the vendor’s warehouse. It does not expedite backordered or made-to-order items or the vendor's processing time. Items will be left curbside with all packaging, which may include a pallet. Tracking information will be automatically sent to you when the order ships. NOT RECOMMENDED FOR CITY STREETS.Canada: We offer shipping to Canadian commercial or residential addresses with our standard Curbside/Commercial service. We handle all customs brokerage so you don't have to worry about the hassle of importing your items. To account for the higher cost of shipping + brokerage service fees, the total cost for shipping to Canada is 14% of the retail cost for Signature Members, free for Pro + Free Shipping members, and 20% of the retail price for Pro members. A $129 CAD additional Customs Brokerage Fee will also be added for orders under $1,000. We will also collect your import duties and GST at checkout and handle remitting these payments for you so you can rest assured that you won't get any surprise bills down the road and your product will clear customs quickly.Hawaii, Alaska, and US Protectorates: For help shipping to Hawaii, Alaska, and US Protectorates, please reach out to us at concierge@danielhouse.club for a shipping quote. As we all know, shipping furniture to these areas is complicated and expensive, so let our team help you simplify and find the best option for your clients.Additional expedited room-of-choice and white glove quotes are available on request at concierge@danielhouse.club.

Contact - Daniel House Club - Checkout

We know returns can be a pain, but we’re here to help you every step of the way. We’ll coordinate directly with the vendor on your behalf. Simply contact us at concierge@danielhouse.club to start your claim.

Products from certain vendors and all made-to-order products are not returnable. Please check the Return Policy section on each individual product page to verify the return policy for the product you are buying.

Remorse returns are generally accepted with prior authorization within thirty (30) days of receipt with a restocking fee of up to 30%. Remorse returns after thirty (30) days will not be accepted. Return shipping costs are the buyer’s responsibility and will be deducted from the final refund for remorse returns. Returns must be in original condition, uninstalled (if applicable), and in original packaging. Again, this is generally what you can expect but please check the Return Policy section on each individual product page to verify the return policy for the product you are buying.

Damage claims must be submitted within five (5) days of receipt and must include pictures of the packaging before the package was opened, pictures of the damage, and a copy of the signed BOL noting the damages. Note, this is a very strict requirement from vendors and carriers, and your claim may be denied without pictures of the packaging and the signed BOL noting the damages.

Warranty defect claims generally must be submitted within one (1) year of the product’s purchase, and again, please check the Return Policy section on each individual product page to verify the warranty period against manufacturing defects for the product you are buying.

Items shown as 'Delivered' by the carrier but are reported missing must be reported to Daniel House Club within 2 weeks of the delivery date as shown by the carrier.

Contact - Daniel House Club - Checkout