Arches Counter Stool

Shipping and Delivery Types and Fees

At Denver Modern, it is critical to ensure a seamless experience where orders arrive promptly and in excellent condition. We offer two primary shipping options, plus local pickups and deliveries. Please note that we do not ship to PO Boxes, and shipping is available for customers within the contiguous 48 states.

Standard (Threshold) Shipping: For customers who choose Standard Shipping, their order will be delivered outside their home or at the nearest accessible point of their delivery address.

Freight Carrier: If your order has large/oversized items or consists of 5+ items, it will be palletized to ensure it arrives safely. Your items will be delivered via freight carrier, who will call you directly to schedule a window of time for delivery and will require a signature. Commercial locations, businesses, and apartments will also require a signature and a delivery appointment. Debris and the pallet will not be removed.

Ground: If your order does not meet the above criteria, FedEx will deliver it to your front door. This option does not require a signature upon delivery.

**Tip: We try our best to design pieces that ship as conveniently as possible while fully assembled and carefully packaged. Vail Counter Stools and Vail Dining Chairs can go ground with Fedex. Oversized pieces, like the Vail Lounge Chair, will ship freight when Standard Shipping is selected.**

In-Home Delivery: A professional team will carefully bring your order inside your home and place it in your desired location, removing any boxes and trash. In-home delivery carriers will call you directly to schedule a window of time for delivery and will require a signature.

Local Pickup: Local pickups are available to customers in Colorado.

Local Delivery: Local deliveries can be selected for addresses within a 30-mile radius of our Denver warehouse.

We utilize a Third-Party Logistics Provider (3PL) to facilitate Standard (Threshold) Shipping and Local In-Home Deliveries in specific locations. When a 3PL handles your order, we will communicate this during the order confirmation process.

The availability of local pickup and delivery options varies depending on the specific product, location, and other factors. The available alternatives will be presented to you during the checkout process based on your shipping address.

Outside the Contiguous 48 states

To receive a quote on shipping outside the contiguous 48 states, please get in touch with us at info@denvermodern.com .

Shipping and Delivery Tracking and Timelines

Please refer to the following guidelines, so you have clear expectations regarding our shipping services' tracking information, processing timeframe, and transit times:

Standard Shipping:

•Tracking Information: We will send you an email indicating your order has shipped along with your order number, items included, and pertinent tracking information. Tracking information may require 24-48 hours to update appropriately based on the carrier.

•Transit Time: The typical transit time is 3 to 7 business days.

In-Home Delivery:

•Tracking Information: We will send you an email indicating your order has shipped along with your order number, items included, and pertinent tracking information. Tracking information may require 24-48 hours to update appropriately based on the carrier.

•Transit Time: The typical transit time is between 1 to 3 weeks.

Third-Party Logistics (3PL):

•Tracking Information: Our Third-Party Logistics company will send you an email indicating your order is ready to be scheduled for delivery, along with your order number and items included. You will be able to schedule directly from the email.

•Transit Time: Typical transit time is between 1 to 5 business days.

Local Delivery

•Processing Time: You will receive a text or email once your order is ready to deliver.

•Delivery Time: A team member will work with you to schedule a date and time within a 2-hour window that works best for you.

Local Pickup

•Processing Time: Once marked ready for pickup, you will receive an email providing the warehouse address, hours, and email address of our warehouse manager so you may schedule a pick-up time.

Please note the above transit times are estimates and can be subject to unforeseen circumstances, such as weather conditions, transportation delays, or other external factors. We strive to expedite the processing and delivery of your order to the best of our abilities.

If you have any specific concerns or need further information about the timing of your order, please feel free to contact our customer support team . We are here to assist you and provide updates on the status of your shipment.

Multiple Shipments and Orders

Consolidated Shipping: We aim to minimize the number of shipments for each order to reduce inconvenience and improve efficiency. This means we will ship all items together whenever possible on the latest promised delivery date specified for the order.

Single Shipping Fee: We believe in transparency and simplicity. Therefore, we charge a single shipping fee to our customers, regardless of the number of shipments required to fulfill their orders. This way, you can enjoy the convenience of receiving your items in as few shipments as possible without incurring additional costs.

Shipping Split: While our goal is to ship orders in a consolidated manner, there may be situations where it becomes necessary to split a shipment. We reserve the right to split shipping if it allows faster fulfillment or is more practical for logistical reasons. Any shipping splits will be done thoughtfully to minimize potential inconvenience to our customers.

Route Package Protection

We are thrilled to announce our collaboration with Route Package Protection, a trusted partner dedicated to providing extra security for your orders. This partnership ensures your shopping experience remains worry-free and your items reach you in perfect condition.

You can enhance the protection of your order during checkout by adding Route Package Protection, which offers peace of mind for any unforeseen "in-transit" issues, such as loss, theft, or damage. In the unlikely event of any concerns, you can conveniently file a claim with the Route team, who will swiftly provide you with the necessary assistance.

For more information about the benefits of Route Package Protection and answers to frequently asked questions, we invite you to visit our dedicated page by clicking here.

By partnering with Route Package Protection, we are committed to a shopping experience that exceeds your expectations. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer support team. We are here to serve you with excellence.

Cancellations

We understand circumstances may arise where you need to cancel your order. We have established the following guidelines regarding shipping cancellations:

Before Shipment (Shipping Label Not Created): You can cancel your order before a shipping label has been created, and our team will assist you in promptly canceling the order and arranging any necessary refunds. Please note: a shipping label is created approximately 24 hours before an order is marked as fulfilled.

After Shipment (Shipping Label Created): Once a shipping label has been created, it is processed and in transit. In this case, if you wish to cancel the order, we will process it as a return rather than a cancellation. You must follow our standard return process.

Return Policy - Shipping Fees and Refunds

Our return policy is designed to provide transparency and clarity regarding our shipping fees and refunds. Please note the following information:

Return Policy: If you are not completely satisfied with your purchase, please contact info@denvermodern.com to return or exchange your item(s) within 30 days of the delivery date.

Shipping Fees: Shipping fees cover the costs of processing, packaging, handling, and delivering your order. These fees are separate from the product prices and are non-refundable.

Refunds: A refund for the product purchase amount will be issued for a return . Shipping fees are non-refundable unless there is an error on our part, such as shipping the wrong item or a damaged product. Shipping fees are non-refundable once a shipping label has been created for an order, per our cancellation policy above.

Exceptional Circumstances: In exceptional cases where Denver Modern determines a refund of shipping fees is warranted, we will review and consider such requests on a case-by-case basis. Any decision to refund shipping fees in exceptional circumstances will be made at Denver Modern's sole discretion.

Shipping Hold

We understand there may be instances where you may need to delay the shipment of your order. We are pleased to hold orders to accommodate such situations:

Holding Period: We provide a complimentary holding period of up to 60 days starting from the lead time given for your order, during which period we will not ship your order. You must request to hold an order before checkout by emailing info@denvermodern.com .

Hold Extensions after 60 Days: We offer comprehensive holding services for a fee if you require a more extended holding period beyond the initial 60 days. After the complimentary 60-day period, a charge of $100 per month will be applied to hold your order in our facilities. This fee covers the storage and management of your items during the extended holding period.

Scheduling Delivery of Held Orders: Once you are ready to receive your order, we require your confirmation to schedule shipment and delivery. Please contact our customer support team at info@denvermodern.com .

Please note the following essential considerations:

•Holding fees are non-refundable.

•The 60-day holding period begins from the date of purchase.

•Any applicable shipping fees, including those for extended holding, are separate from the product prices and are the customer's responsibility.

If you have any further questions or require assistance regarding holding orders, please don't hesitate to contact our customer support team . We are here to assist you and provide guidance throughout the holding and delivery process.

We hope you are thrilled with your purchase! If you are not completely satisfied with your purchase, please get in touch with info@denvermodern.com to return or exchange your item(s) within 30 days of the delivery date.

We do not refund original shipping charges. The cost of your return shipping will be deducted from your return. All returns and exchanges must be postmarked within 30 days of the initial delivery date. All items must be sent back in their original packaging. If the original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Items must be in new condition, meaning they are unused/unwashed and show no signs of wear.

Once your item is received by Denver Modern, your item(s) will be inspected. After inspection, any exchanges, credits, or refunds will be issued to the original payment method. Any taxes charged will be refunded per applicable laws. Delivery fees are non-refundable except for manufacturer defects or transit damage. Denver Modern reserves the right to refuse returns or exchanges of items not in as-new condition due to damage or misuse by the client. Custom-made products, Artwork, and customization of any product from the original cannot be refunded once the order is placed.

Non-Returnable Items for Promotional Sales

Items purchased with discounts above 25% during promotional sales are considered FINAL SALE and cannot be returned, exchanged, or refunded. This includes merchandise purchased with any limited-time discount that exceeds 25% off the original price. Please review your order carefully before completing the purchase, as items marked as FINAL SALE are non-returnable and non-refundable. For questions regarding eligibility, feel free to contact our customer support team.

Cancellations

Orders not shipped from the Denver Modern warehouse can be canceled anytime. Orders in transit to the customer may not be canceled and are considered a return. Custom-made products, such as Artwork and customization of any product from the original, cannot be refunded once the order is placed.

Exchanges

If you wish to make a one-time exchange for another item(s) of equal or greater value on DenverModern.com, the customer is responsible for the shipping charge for the new product, and we cannot refund the original shipping charge. Please get in touch with us in advance at info@denvermodern.com . Custom-made products cannot be exchanged once the order is placed.

Special Orders

Special orders and customized products cannot be canceled, changed, returned, or refunded. Due to the nature of these personalized items, please carefully review our return policy regarding these purchases:

1. No Cancellations or Changes: Once an order for a customized or special order product has been confirmed and the manufacturing or customization process has commenced, it cannot be canceled or changed. We encourage you to review your order details carefully before submission.

2. No Returns or Refunds: Special orders and customized products are made to suit individual specifications; therefore, they are not eligible for returns, exchanges, or refunds. This policy is in place because such products cannot be restocked or resold.

Preparing Your Return

Denver Modern reserves the right to refuse returns or exchanges of items that are not in as-new condition due to misuse by the client. All items must be shipped back securely within their original protective outer packaging/parcel and internal protective material, or they must be repackaged with adequate protective material and an outer box/parcel without exception. Damaged and unpackaged returns will not be accepted.

Damaged or Defective Items

It is the customers responsibility to thoroughly inspect items at the time of delivery. When items are delivered via appointment - either Standard Threshold Shipping, or In-Home Delivery (White Glove) - you will be asked to sign a Proof of Delivery document accepting the items in good condition. If any items are missing or damaged, contact Denver Modern immediately at info@denvermodern.com and take pictures for reference . You must denote all issues on the Proof of Delivery during the delivery, as outlined below. If the Proof of Delivery is signed and issues are not notated, Denver Modern is not responsible for any damages found after delivery is completed.

•If an item is broken, reject the shipment during the appointment. You will mark the necessary item(s) on the Proof of Delivery with “undeliverable due to damage”. The carrier is then required to remove the item(s).

•If an item is missing, you will mark the necessary item(s) on the Proof of Delivery with “missing from delivery.”

If you receive an item that has a defect, please notify us within 48 hours so we may address the issue.

Lost Parcels

If the package is not received or lost but shows delivered to the shipping address associated with the order, Denver Modern will not be liable for non-receipt of goods or replacement of goods. Denver Modern will assist in filing a trace and claim with the respective carrier to help the client locate lost parcels.

Unclaimed or refused parcels will be subject to applicable return and restocking fees and will not be considered canceled.

Oversized Items

Please ensure you have measured properly before placing any orders. Please reference the product page to ensure your piece will fit in your space and any doorways, hallways, and/or elevators it will have to pass through.

If you have any questions regarding the product’s size, delivery methods, or carriers, please email info@denvermodern.com .

Orders refused at delivery due to sizing issues are considered a return. If the delivery team cannot fit your order into your home, your order will be considered a return.