API 3124MV Open-Box

We offer FREE shipping within the continental USA for any order total of $400 or more (except where noted on specific heavy or oversized items). We ship daily, typically with Fedex or UPS. If you prefer a specific carrier or expedited shipping speed, please contact us for arrangements. Most orders ship within 1-3 business days after orders have been placed, but there may be delays depending on the item or our workload. For time sensitive needs please contact us before purchase to confirm shipping speeds. Large items may take additional time for packaging. International shipping to most countries is available, contact us for specific costs and delivery speeds. Cart shipping rates for international orders are best estimates but not always accurate. Please contact us for exact shipping quote to international addresses.

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Returns & Refunds (Continental USA): New Items : We offer a 10-day return on all new items sold within the continental USA. For new items that are defective, depending on the item, we will replace the item or have it serviced under manufacturers’ warranty (at our discretion).Non-eligible items: Sale/discount items, discontinued items, limited edition items or any custom quoted discount priced items (by website or by other communication such as email or phone), special order items or as-is items may be subject to all-sales-final and not eligible for return or cancellation.Vintage / Used Items: Vintage and used items sold within the continental USA include a 7-day return window starting on the date of delivery. If a vintage/used item arrives not-as-described or with a functional issue, you must contact us within this 7-day period so we can review the issue and provide a solution. Our standard resolution process:1. Repair the item at Retro Gear Shop - This is our default solution.• If we determine the item is faulty, Retro Gear Shop will cover all repair costs at Retro Gear Shop and shipping costs. This does not apply to outside repair centers.2. Outside repair centers• We do not generally approve repairs done outside of Retro Gear Shop• Use of any outside technician or service center requires written approval from Retro Gear Shop before any work begins.• We only cover costs up to a maximum dollar amount that is preapproved in writing in advance.• Any unapproved repair costs or diagnostic fees are the customer’s responsibility.3. If the item cannot be repaired, we may offer (at our discretion):• An equivalent replacement item (if available),• An alternative solution (or)• A refund.4. If the issue is due to user error, improper operation, limitations of the original manufacturer’s design, or no fault found, the customer is responsible for any related costs, including:• Shipping costs,• Technician evaluation fees, and/or• Restocking fees if returning the item for a refund.For all shipments: Inspect the packaging on arrival and notate with photos any possible signs of damage to the outer box. Open the box carefully and not destructively and also keep all the original packaging box and materials in case you need to do a return or we need to file a damage claim with the carrier. Any disposal or destruction of packing material may void any returns/warranty/repairs offered through Retro Gear Shop, or add additional processing costs.All returns/refunds: Any returns for refund, for any reason (new, vintage, used, not-as-described, dead-on-arrival or defective) may be subject to a 15% restocking fee plus any associated shipping costs (minimum $250 per item plus ship costs). Shipping charges will not be refunded on any return. If you need a discounted pre-paid return shipping label let us know. Contact us for return approval before shipping any items back to us. An additional fee may be assessed for any items returned to us without original packing material, missing contents or added wear. Refund requests on orders that have not shipped yet may be subject to a restocking fee. International orders: For all international orders, please contact us prior to purchase for specific return policy and guarantees. International buyers are responsible for all customs duty / import tax as well as ensuring proper use of the item at the correct voltage for your country before power up.Gift Cards orders: Gift card orders have no expiration date and are delivered digitally by email after purchase. They are valid for any item in our online store. You must confirm your order as instructed in the email before it is processed. Once an order has been processed, the purchase is considered final and non-refundable.

Contact - Retro Gear Shop - Checkout