Anti-Fall Baby Backpack – Soft Head Protection

📦 Shipping Policy

Thank you for shopping at Kiddocastle.com!

We aim to deliver joy and imagination to every doorstep. Below is everything you need to know about how we ship your magical items.

📍 Where We Ship

We currently ship to the USA & United Kingdom and selected international countries. If you’re unsure whether we ship to your location, feel free to reach out at:📧 customer.services @kiddocastle.com

⏱ Processing Time

All orders are processed within 3-5 business days after payment is confirmed. You will receive an email confirmation with a tracking number once your order is dispatched.

🚚 Estimated Delivery Times

Destination

Estimated Delivery Time

UK&USA

5–12 business days

Europe

7–14 business days

International

10–20 business days

Please note: Delivery times may vary due to customs clearance or courier delays beyond our control.

💸 Shipping Fees

Shipping costs are calculated at checkout based on your location and the items in your cart. We occasionally offer free shipping promotions—subscribe to our newsletter to stay updated!

📦 Tracking Your Order

Once your order is shipped, you’ll receive a tracking link via email. You can also use our Track Your Order page to follow your package in real-time.

❗ Delays & Missing Parcels

If your package hasn't arrived after the estimated delivery window, contact us at customer.services@kiddocastle.com and we’ll assist you in tracking or replacing it.

📬 Incorrect Address Disclaimer

Please ensure your delivery address is correct. We are not responsible for failed deliveries due to inaccurate or incomplete address details.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customer.services@kiddocastle.com .If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at customer.services@kiddocastle.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customer.services@kiddocastle.com.

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