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Thank you for shopping with NYGS! Here's everything you need to know about how we get your order to you.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You'll receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States) We offer standard and express shipping options at checkout. Standard shipping typically takes 5–7 business days. Express shipping typically takes 2–3 business days.

International Shipping We ship to over 227 countries and territories worldwide. International orders are shipped via our trusted carrier network and typically arrive within 7–14 business days, depending on your location and local customs processing.

Customs & Duties International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in your order total and are collected by your local customs authority.

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at info.newyorkgeniusbusinessgroup@gmail.com and we'll do our best to resolve it quickly.

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New York Genius Store – Return & Refund Policy

We want you to feel confident shopping with us. If something isn’t right, we’re here to help.

30-Day Return Window

You have 30 days from the day you receive your order to request a return.

To be eligible, items must be unused, unworn, in their original packaging, and in the same condition you received them. Please keep your receipt or proof of purchase.

How to Start a Return

Email us at info.newyorkgeniusbusinessgroup@gmail.com to request a return. Once approved, we’ll provide:

A return shipping label

Instructions on how and where to send your package

Important: Items sent back without an approved return request will not be accepted.

All returns should be sent to:

New York Genius Store

New York Genius Business Group

108 W 39th Street

Ste 1006 #2127

New York, NY 10018

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us right away. We’ll evaluate the issue and make it right.

Non‑Returnable Items

We cannot accept returns on:

Perishable goods

Custom or personalized items

Personal care items

Hazardous materials or flammable liquids

Sale items or gift cards

If you’re unsure whether your item qualifies, reach out — we’re happy to help.

Exchanges

If you need a different size or color, the fastest method is to return the original item and place a new order once your return is approved.

EU Customers – 14‑Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return your order within 14 days for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days pass after approval, please contact us.

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