AnCore Pro Single Cable Machine - AP-55-01

Delivery Options

We provide two shipping methods to suit different timelines:

Standard Shipping (Free) – Orders are typically processed within 20 days and delivered approximately 3 days after they ship (excluding holidays).

Expedited Shipping – For a faster turnaround, select expedited shipping. Your order will be shipped within 7 days and delivered 3 days after dispatch. This service comes with an additional cost.

Shortly after placing your order, a customer service representative will contact you to confirm your shipping details. We encourage expedited shipping if you need your order sooner.

Backorders & Stock Delays

On rare occasions, product shortages or manufacturer delays may impact shipping times. If this occurs, we will promptly inform you of any revised timelines.

Payment Processing

We do not immediately charge your credit card at checkout. Before processing payment, we will confirm your shipping preference through direct communication.

Order Confirmation & Support

After placing your order, you will receive an email containing your order details and confirmation number.

•If you do not see this email, check your spam or junk folder.

•If you still have not received confirmation, contact us at

info@pawcounter.com

with the subject “Order Confirmation Not Received”, and we’ll assist you.

Holiday Shipping Delays

During peak holiday seasons, shipping times may be slightly extended due to increased order volume. Rest assured, we will work diligently to get your order to you as soon as possible.

Order Shipment Policy

Each order is shipped separately. We do not consolidate multiple orders into a single shipment.

Protection Plans for Shipping Issues

Customers can purchase optional protection plans before their order ships to safeguard against unexpected issues:

Lost Package Coverage – If your package is lost in transit, report it to us for assistance in obtaining a replacement. Losses that occur after delivery are not covered.

Damage Coverage – If your order is damaged in transit, refuse the package upon delivery, report the issue to the shipping carrier, and contact us for next steps. Damage reported after delivery is not eligible for coverage.

Claim Process: A formal report with proof of the issue is required to initiate claims and work with the manufacturer for resolution.

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Eligibility for Returns

To qualify for a return, items must meet the following conditions:

•Must be in original condition, unused, and unworn.

•All tags must be intact, and the item must be returned in its original packaging.

•Returns must be initiated within 14 days of receiving your order.

How to Request a Return

To start a return, email us at info@pawcounter.com

Once your return request is approved, we will provide:

•A return shipping label

•Detailed instructions on where and how to send the package

Important: Returns sent without prior approval will not be accepted.

Manufacturer Return Policies

As a reseller, we follow the return policies set by our vendors. Return conditions, including restocking fees and return shipping costs, vary by manufacturer.

Before purchasing, we recommend reviewing the brand-specific return policy to understand any additional costs that may apply.

Steps to Process a Return or Exchange

If you need to return an item, please submit a request through our Contact Form and provide:

Order number

•Item number of the product you wish to return

Reason for return

•Preferred resolution – refund or replacement

Received a Damaged or Incorrect Item?

Please inspect your order immediately upon arrival. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can resolve the issue. Our support team will respond within one business day with further instructions.

Non-Returnable Items

The following items cannot be returned:

Custom-made products

Gift cards

Refund Processing

Refunds typically take up to 5 business days to reflect in your account, depending on your bank.

If you have not received your refund within this timeframe, check with your bank. If there is still an issue, contact us at info@pawcounter.com for further assistance.

Order Changes & Cancellations

If you need to cancel or modify an order, please email us as soon as possible. We will do our best to accommodate your request.

However, once an order has shipped, it cannot be cancelled. If you still wish to return the item, you may do so following our return process.

Return Fees & Processing Costs

•Return shipping fees are the customer’s responsibility.

•Depending on the manufacturer, restocking fees may apply.

•All credit card transactions are subject to a 3% processing fee, regardless of the manufacturer’s policy.

We strive to make the return process as seamless as possible and will assist you in every step.

Contact Us

For any return, refund, or cancellation requests, reach out to us:

•Website Name: Paw Counter

Email: info@pawcounter.com

Business Hours: 9:00 am to 5:00 pm (EST)

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