Amuseables | Space Comet

We’re excited to get your Whimzy order packed up and on its way!

Order Processing

Orders are typically processed within 2–3 business days . You’ll receive a confirmation email after your order is placed, and a second email with tracking information once your package ships.

Please note that processing times may be a little longer during holidays, special promotions, or especially busy shopping times.

Shipping Rates

We offer free standard shipping on orders over $100 shipping to the continental United States .

For orders under $100, shipping costs are calculated at checkout based on your order and delivery location.

Shipping Area

At this time, we ship only to addresses in the continental United States .

If you have questions about shipping to your location, please contact us at tami@heywhimzy.com before placing your order.

Delivery Estimates

Delivery times vary depending on the shipping method selected and destination. Once your order has shipped, estimated delivery times are provided by the carrier and are not guaranteed.

Local Pickup

If local pickup is available at checkout, you’ll receive a notification when your order is ready for pickup.

Pickup orders must be picked up at:

Whimzy17400 Kenwood Trail, Suite 302ALakeville, MN 55044

Please wait for your pickup confirmation before stopping by. Pickup must take place during regular store hours.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. Whimzy is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information entered at checkout.

If you notice an error, contact us as soon as possible at tom@heywhimzy.com . We’ll do our best to help, but we can’t guarantee changes once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

Once a package has been handed off to the shipping carrier, delivery is in their hands. If your package is delayed, lost, or arrives damaged, please contact us at tom@heywhimzy.com and we’ll do our best to help.

If your item arrives damaged or something is wrong with your order, please reach out right away so we can make it right.

Questions?

If you have any questions about shipping, feel free to contact us at tom@heywhimzy.com .

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We want you to be happy with your Whimzy purchase. If something isn’t quite right, we’re here to help.

Returns

We offer a 30-day return window , which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

•in the same condition you received it

unused

with tags attached

in its original packaging

You’ll also need your receipt or proof of purchase .

To start a return, please email us at tom@heywhimzy.com .

Returns should be sent to:

Whimzy17400 Kenwood Trail, Suite 302ALakeville, MN 55044

If your return is approved, we’ll send you a return shipping label along with instructions for sending the item back. Items sent back without contacting us first won’t be accepted.

If you have any questions at all about a return, just reach out to tom@heywhimzy.com .

Damages and Order Issues

Please check your order when it arrives. If something is defective, damaged, or you received the wrong item, contact us right away so we can make it right.

Items That Can’t Be Returned

Some items are not eligible for return, including:

•perishable goods, such as food, flowers, or plants

•custom or personalized products

•personal care items, such as beauty products

•hazardous materials, flammable liquids, or gases

We also cannot accept returns on:

sale items

gift cards

If you’re unsure whether your item qualifies, email us and we’ll be happy to help.

Exchanges

The quickest way to get a different item is to return the original one first. Once your return is approved, you can place a new order for the item you’d like instead.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days . Keep in mind that your bank or credit card company may take additional time to process and post the refund.

If it has been more than 15 business days since your refund was approved and you still haven’t received it, please contact us at tom@heywhimzy.com .

Contact - Whimzy - Checkout