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SHIPPING & DELIVERY POLICY

Last updated November 01, 2024

This Shipping & Delivery Policy is part of our Términos y Condiciones ("Terms") and should be therefore read alongside our main Terms: https://tekeno.com/pages/terminos-de-uso .

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees

We offer shipping at the following rates:

Shipping Method

Shipping Fee

Crossborderly Shipping

Variable

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free shipping is not valid on international orders.

For information about customs process:

•Email info@tekeno.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

At Tekeno by Crossborderly, we’re committed to ensuring your products reach customers across the globe. However, each country has its own specific import regulations and restrictions, which we strictly adhere to. Some common categories of restricted items include, but are not limited to:

Hazardous materials, including flammable or toxic substances

Perishable goods, like certain foods and plants

Animal products, including fur, leather, and items of endangered species

Medicines, chemicals, or supplements that may require special permissions

High-value items or luxury goods with specific import limits

For detailed information on any specific restrictions for your product’s destination, please contact our support team or consult your country's import regulations.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://tekeno.com/pages/politicas-de-devolucion-y-reembolso .

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

•Email: info@tekeno.com

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Política de reembolso

RETURN POLICY

Last updated November 01, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

A return address will be provided based on the country and region of the customer. This ensures efficient processing and handling of returns according to location.

Attn: Returns

__________, __________

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

● Damaged goods

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● All returned items must undergo an inspection prior to approval. This process ensures that items meet our return standards before a refund or exchange is issued.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@tekeno.com

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