Allende Solid Pine Extendable Dining Table With Double Pedestal Trestle Base

General Shipping Policy

•Items are shipped only two ways, small parcel carrier (UPS/FedEx) or by freight truck

•We service the contiguous United States, this excludes Hawaii, Alaska, and Puerto Rico

•Additional charges can apply to businesses or residences in hard to access areas (e.g. island locations, gated communities, limited headroom bridges)

•Refused shipments will have shipping charges (both ways) deducted from the refund

•Freight carriers deliver Monday through Friday between 9AM and 5PM

•Missed appointments will incur additional fees billed directly to the customer by the carrier

Processing and Transit Times

•Orders shipping to an address different than a billing address will be charged in full and have processing times extended

•To avoid delays please make sure the shipping address is verified with your credit card issuer. In stock items typically take 1-2 weeks to deliver (please see the details below)

•Proximity to the warehouse, upgraded shipping, and products located in Canadian warehouses may add to normal transit times

•In stock items take 3-7 business days to prep for delivery regardless of delivery method

•Special/custom order or back order dates are estimates and subject to change

•Deposits on special/custom orders are not refundable regardless of the cancellation date

•Tracking is sent via email with the tracking number and carrier’s website to track online

Free Curbside Delivery - Small Parcel Delivery

•Items typically arrive between 3-7 business days after tracking is sent

•Adult signatures are not required

•The decision to leave your package without a signature is at the discretion of the carrier

Free Curbside Delivery - Freight Delivery

•Delivery appointment is typically 7 to 10 business days after tracking is sent.

•The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window

•Free freight delivery requires the customer to move the items into their residence/business

•Products that ship this method are usually large and may require assistance (driver is not obligated to assist)

•Hydraulic assistance (known as a liftgate) is not provided to lower items to the ground

•Additional costs resulting from COI (Certificate of Insurance), remote location, truck size restrictions, etc. will be the responsibility of the customer

Inside Delivery

•Delivery appointment is typically scheduled 7-14 business days after tracking is sent.

•The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window.

•A maximum of two flights of stairs (1 flight = 15 stairs) will be accommodated

•Assembly and debris removal are NOT included with this service.

•Not all areas are serviceable for our upgraded inside delivery. A notification will be sent prior to shipping any order if the requested shipping method is not available.

Customer Responsibility During Delivery

•Missed appointments will have re-delivery fees, or storage fees will be charged.

•For items still at the local terminal, re-delivery fees will range from $100 -$200 with storage fees ranging from $25 -$75 per day

•For items shipped back to the origin warehouse, re-delivery fees will range from $200 - $500 with storage fees ranging from $25 -$75 per day

•Unreachable contact information will result in the item being returned to the warehouse and a redelivery fee will be assessed.

•If an item is confirmed not damaged and a re-delivery can be made but still refused, the return would be processed as a standard return.

•Any issues (holes, crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc.) must be noted on the delivery slip.

•Freight items are to be inspected thoroughly before signing a release.

•Items being held for any reason (commercial project, move, storage, etc.) still need to be inspected.

•Delivery must be refused and issues must be noted in order to receive a refund or replacement.

•Detailed pictures and a notice of refusal must be emailed within 24hrs of refusal.

•A customer’s agent (family member or friend) may inspect/sign for the item if they are at the residence - an agent's inspection and signature is considered the same as the customer

Disclaimer

•All items are subject to availability. Items on the site are available to purchase but may be sold out at the time of purchase due to the inventory depleting at the warehouse. Items that are sold out can be reserved for the next shipment or be refunded in full.

•Any aid in the form of lifting, assembling, debris removal, or installation are done under the sole volition of the customer

•Any damages incurred by aiding the delivery agent while the delivery, assembly, debris removal, installation, or inspection is being conducted are the responsibility of the customer

•Multiple item orders may be delivered at different times, please make note if all items have to be delivered simultaneously

•Customer should not, in any way, attempt to complete a paid service on their own if delivery, assembly, debris removal, installation, or inspection take longer than the allotted time and is rescheduled

Contact - English Elm - Checkout

Cancellation Policy

•Orders may be canceled at any point prior to the shipment process with no cancellation fees.

•Orders can only be cancelled via email. Cancellations made via phone are not official.

•Products that are packaged and put onto a truck for delivery are considered products that are shipped.

•If an item has already been shipped, and then canceled or refused at the time of delivery, please refer to the return policy.

•Orders that require a change of address after shipment will incur additional re-route fees.

•Out of stock items and custom orders are subject to longer lead times.

•Refunds can take up to 12 business days to process depending on the method of payment and the issuing bank.

Return Policy

•There are no restocking fees but shipping costs are non-refundable.

•We will refund your order total, less our costs for shipping and handling each way.

•For items that are shipped free, our shipping and handling costs will be deducted from your refund.

•Orders that require a change of address after shipment will incur additional re-route fees.

•A return reques t must be made within one week after receipt of merchandise

•Returned items must be shipped back to English Elm by the customer in its original packaging, not assembled, with no signs of use or attempts at assembly, wear, damage, or removed tags.

•Customer is responsible for shipping the item(s) back within 30 days after receiving the product regardless of when the return request is made. English Elm is not required to provide return labels or arrange pickup.

•Items with assembly or debris removal services performed are not eligible for a refund but are covered under the manufacturer warranty.

•Refunds can take up to 12 business days to process depending on the method of payment and the issuing bank.

•A 15% restocking fee will apply to any single items over $1,000

Damaged Item Policy

•We take every step possible to ensure your orders arrive in the best condition possible. All shipments must be inspected by the customer upon delivery.

•Sign-off should not happen if any signs of damage are noticed.

•Damage claims or notice of product deficiency must be made within 48 hours of receipt of merchandise (for small parcel items not requiring signature).

•Detailed pictures of the original packaging must be sent with the damage claim otherwise the order is exempt from any damage claims.

•If freight or small parcel items that require signature are signed off in good condition or not inspected, but signed for and accepted, they are exempt from any damage claims.

•Claims are not considered filed unless Return Authorization Form and pictures showing the damage are emailed and received within 24hrs of receiving the product.

•Damaged items will have an attempted repair or a part replacement prior to a full product replacement or refund.

•If a repair or replacement is available but refused due to any reason then shipping charges (both ways) are deducted from the refund.

Non-returnable Item Policy

•All custom or special order items and products are non-refundable.

•Custom or special orders have a 50% non-refundable down payment.

•Returns are not accepted for items price matched to another site or on items that have negotiated discounted pricing.

•Returns are not accepted on items housed in storage at the customer's request for more than two weeks.

•Returns not in transit one week after a return request is initiated are not eligible for a return.

How to Return an Item

•Please review our Return Policy, our Damaged Item Policy, and our Non-returnable Item Policy to make sure the item is eligible for return.

•After you have ensured the item is eligible for return please do the following:

•Fill out the Authorization Form found on the bottom of any product page

•If the item is damaged/defective, email at least 2 clear pictures. supporting the damage/defect claim.

•We will respond within one business day to set up the next steps.

Backorders

•All backorders that extend longer than 30 days and are approved by the customer will be charged to their credit card in full.

•Backorders that are prepped, packaged, and put onto a truck for delivery are considered products that are shipped even if formal tracking numbers are not generated.

•Backorders can ship at any time prior to the estimated date provided by English Elm

•A notice will not be sent prior to shipment that the item is about to ship

•A shipping notice with tracking information will be sent via email after the item has shipped

•We reserve the right to cancel a backorder due to unforeseen circumstances. A full refund will be issued.

•PayPal cancellations will be refunded in full without any fees (unless it is a custom order).

•Refunds can take up to 12 business days to process depending on the method of payment and the issuing bank.

Replacement Parts

•Orders that have missing or damaged parts will be shipped free of charge.

•Replacement parts are subject to different availability than the item ordered.

•Standard shipping terms apply to all replacement part orders.

•Expedited shipping of replacement parts are subject to additional fees.

•In the event that a suitable replacement is not available, a refund (including shipping) will be issued.

•Replacement parts are delivered via small parcel (UPS/FedEx) or by curbside freight only.

Defective or Incorrect Items

•If a defect is discovered and confirmed, we will replace the defective part at no cost to the buyer.

•Notice of defect or incorrect items must be made within 48hrs of receipt when signature is not required.

•If signature or sign-off is required but incorrect items are still accepted then any claims or returns are subject to the standard return policy.

•In the event that a suitable replacement is not available, a return will be authorized, and after return is completed, a refund will be issued in the form of the original payment method or a company check.

•Items that are missing original packaging or have been assembled or damaged are not eligible for an exchange.

•Items that have assembly or debris removal services performed and tested are covered through the manufacturer's warranty (if available).

Description References

•Product descriptions that refer to other products within a collection or a set, unless otherwise explicitly stated, are purchased separately. References to products sold in sets (e.g. "Sold in sets of 2") refer to the minimum quantity needed to purchase for the particular item. Product titles and their corresponding SKU or Item Number will indicate whether the product is sold as a set by indicating the word "Set" with in the title (e.g. Set of 2, or Dining Set). Any references made to sets or items within the collection within an item description are for informational purposes or context, and do not indicate the product in the description will be bundled or sold with the product referenced in the product title.

Returns Due to Color

•Returns of products due to the different shades of color are subject to the standard return policy. Colors produced on a screen (monitors, laptops, tablets, cell phones, etc.) vary greatly from company to company and product to product. Ambient light, brightness, color settings, and the viewing angle of a display play a major role in color reproduction. Our vendors do their best to supply us proper colors but due these variables, we cannot guarantee the exact color of a product shown in the pictures.

Returns Due to Material

•Returns of products due to quality of the material are subject to the standard return policy. Quality (i.e. softness, texture, etc.) of a material is subjective. We provide digital swatches to view the texture of the material. Please inquire about physical swatches if the digital swatches do not suffice. Physical swatches may not be available for all products and may incur shipping fees.

Returns Due to Quality of Material

•Returns of products due to quality of the material are subject to the standard return policy. Quality (i.e. softness, texture, etc.) of a material is subjective. We provide digital swatches to view the texture of the material. Please inquire about physical swatches if the digital swatches do not suffice. Physical swatches may not be available for all products and may incur shipping fees. Wood products can have varying shades of wood and returns due to shade or grain inconsistencies are subject to the standard return policy. Distressed finishes on wood products can have varying shades and amounts of fabricated distress applied. Returns due to issues pertaining to the aesthetics of distressed woods or wood finishes are subject to the standard return policy.

Returns Due to Dimensions

•Returns of products due to the incorrect dimensions are subject to the standard refund policy if the actual dimensions lie within 5% of the dimensions listed.

Returns Due to Lack of Photos

•Photos are a certain representation of what the product sold by the supplier. Our suppliers do their best to supply the correct photos of the products with as many viewing angles as possible but issues pertaining to missing angle views of the photos or products not matching the exact photos listed are subject to the standard return policy.

Returns of Artwork

•Due to the nature of artwork (figurines, statues, framed art, wall art, decorative art pieces, etc.), inconsistencies may arise from product to product. This is especially the case with custom made items or items that are made by hand. Return requests for artwork items not appearing as pictured will be subject to the standard return policy. If artwork is a special or custom order, it is not eligible for a return.

Returns Due to Product Images

•Products with the main image shown as a lifestyle shot (or any images showing more than 1 item) may or may not be exactly what you will receive as images come directly from the manufacturer.

•Many manufacturers do not send us images for individual products and products may be grouped together in the photos. All photos are grouped together and uploaded to our server based off image names supplied by our manufacturers.

•Products with multiple images of different products in the gallery may or may not include those items. This is especially true of collections that are sold separately. (some examples listed below).

•All items in a bedroom image that shows a bed, night stands, dressers, and chests may be sold separately.

•All items in a dining room image that shows a chair and tables may be sold separately.

•All items in an outdoor set image that contain tables and seating may be sold separately.

•Read the title carefully as it is most accurate with what you will receive. Call us if you have any confusion or doubts with what you may receive.

•All returns due to incorrect or misunderstanding of the product images are subject to our return policy.

Returns Due to the Home or Building Structure

•All sizes and dimension are provided by the manufacturers and are automated to be placed onto the website.

•The customer must triple check the dimensions of the product to confirm it will fit through entry ways, doorways, hallways, etc of the place of delivery.

•If no dimensions are provided, the customer must contact us to get the proper dimensions especially for oversized items like sofas and beds.

•It is the sole responsibility of the customer if the product ordered does not fit through the doorway, entry way, hallway, etc of the place of delivery.

•Any sort of special delivery or redelivery will be charged to the customer.

•Storage fees may apply if the customer wishes have it stored temporary.

•Any returns are subject to the standard return policy.

Contact - English Elm - Checkout