"Aina" Grape Soda Leather Handbag

Afroyla complies with the highest level of Payment Card Industry (PCI) standards. We use advanced SSL Encryption technology to ensure a safe and secure checkout via:

PayPal

Credit Cards: Visa, MasterCard, and American Express

Shop Pay & Shop Pay Installments

We are also upfront about our shipping costs. Because we use a cost-based shipping rate, you will never be surprised at checkout with an unexpected shipping amount. We treat every item you purchase as if it were our own, and we take extreme care in packaging each order.

SHIPPING & HANDLING

All of our handbags and wallets are shipped from the USA. We process orders Monday through Friday (excluding postal holidays), and we can get your swag out of our warehouse within 1 business day!

Business Days are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

During large sales, promotions, new product releases, and holidays, there is a chance it could still take the full day to get these orders out of our warehouse—our deals are just so awesome that everyone wants to be a part of them!

SHIPPING OPTIONS & RATES

We currently offer three shipping options:

Economy Shipping: Delivery in 4–8 business days. $9.99 + $4 for each additional item

Standard Shipping: Delivery in 3–5 business days. $12.99 + $5 for each additional item

Express Shipping: Delivery in 2–3 business days. $17.99 + $6 for each additional item

At the moment, our shipping cannot deliver to US Military bases. We apologize in advance for this inconvenience.

ORDER TRACKING

You will receive a confirmation email with a tracking link for each item, so you can follow your order all the way home! Please allow 1–3 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available, that simply means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

INCORRECT OR UNDELIVERABLE ADDRESSES

If a package is returned to us due to an incorrect or incomplete address, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.

A refund will not be issued until the parcel has arrived back at our facility.

Note: Once we have processed a refund, it can take your bank anywhere from 2–8 business days to process the refund on their end and issue it back to your account.

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address. If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

During a large promotion, orders that are returned to us due to an incomplete or unknown address OR packages that are refused/returned to sender will be refunded less the shipping and handling charges.

LOST OR MISSING PACKAGES

If the post office provided a notice that the package was lost in the mail, we will be happy to replace and reship the order or refund your order. Please contact us at cs@afroyla.com and we will take care of the issue.

If an item is missing from your package, it may have been shipped separately. If you received your package and an item is missing, please contact us at cs@afroyla.com .

Sometimes the delivery status is updated in advance and you may see your package marked as "delivered" even if you have not received it. It may not have been delivered yet, but it's on its way. Contact us at cs@afroyla.com for more details.

We hope this clarifies our Shipping & Delivery Policy! If you have any other questions, feel free to reach out to us at cs@afroyla.com . We’re always here to help.

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How do I return my order?

You have 30 calendar days from the date of delivery to request a return or exchange.

To be eligible for a return, all of the following conditions must be met:

The item must be unused and in its original condition.

The item must be returned in its original packaging, including all accessories, dust bags, tags, and paperwork.

The return package must be postmarked within 30 days of receipt (e.g. if received on January 1, it must be postmarked by January 31).

Returns must be shipped using an insured and trackable shipping method.

Customers are responsible for the item until it reaches our warehouse. We strongly recommend careful packaging and using a reliable carrier to avoid damage during transit.

Return Request Process

To initiate a return, please contact us at cs@afroyla.com or via our Contact Page with the subject line: “Return Afroyla Items”

Please include:

Your order number or proof of purchase

Clear photos of the item and the package

Our support team will review your request and provide return instructions.

Return Shipping Address (Important)

All return packages must be shipped only to the following address:

Afroyla Returns: 105 S 84th Ave, STE540 Tolleson, AZ 85353, USA

⚠️ Returns sent to any other address will NOT be processed and will NOT be eligible for a refund.

Return Shipping Fee

Return shipping costs are the responsibility of the customer.

We do not provide prepaid return labels unless the return is due to our error (wrong item sent or manufacturing defect).

Condition of Returned Items & Refund Eligibility

Customers are responsible for proper packaging and carrier selection when returning items. All returned items are subject to inspection upon arrival at our warehouse.

Afroyla is not responsible for any damage incurred during return shipping. The condition of the item at the time it is received and inspected by our warehouse will determine refund eligibility.

If an item is returned used, worn, damaged, altered, incomplete, or in any condition that is not resaleable, Afroyla reserves the right to:

Deny the refund, or

Issue a partial refund, or

Issue a refund in the form of store credit,

depending on the condition of the item.

Items returned in unusable or non-resaleable condition may be rejected with no refund issued.

Defective or Incorrect Items

If you receive:

A defective item

A damaged item upon arrival

The wrong item

Please contact us within 48 hours of delivery with clear photos. In these cases, Afroyla will arrange a replacement at no additional cost.

Returns After 30 Days

Returns requested after 30 days from delivery will not be accepted.

How Long Does It Take to Process a Return?

Returns are typically processed within 14 business days from the day we receive your package at our warehouse. You will receive an email notification once your return has been reviewed and processed.

When Will I Receive My Refund?

Approved refunds will be issued to the original form of payment, including gift cards if used at checkout.

We strongly recommend contacting our support team before sending any item back to confirm that it qualifies for a return or exchange.

If an item is returned without approval or does not meet our return requirements, a refund will not be issued. In this case, we will notify you via email with further instructions.

Please note: Shipping and handling fees are non-refundable.

Haven’t Received Your Refund Yet?

If you haven’t received your refund, please:

Double-check your bank account.

Contact your credit card provider – it may take some time before your refund officially posts.

Reach out to your bank – processing times can vary.

If you’ve done all of the above and still haven’t received your refund, please contact us at cs@afroyla.com and our team will be happy to assist you.

Final Notes

We reserve the right to refuse any return that does not meet our policy requirements.

All decisions regarding refunds, partial refunds, and store credit are made at Afroyla’s discretion based on item condition and policy compliance.

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