Adjustable Knee Pads

Shipping & Delivery Where we agree to transport the goods to a specified place, we will deliver, or arrange delivery of, the goods to that place. Except where otherwise agreed, you will pay for all resulting transportation costs. Anytime stated for delivery is an estimate only. All freight charges shall be at your cost unless otherwise agreed and stated. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. The delivery timeframe for each shipping method is an estimate of when the item will be delivered to your shipping address after it ships. All estimates are based on business days.

Shipping time-fame

Auckland- 3 to 5 business days, rural NZ 4 to 6 business days

Australia- 5 to 7 business days

Others 7 to 9 business Days

Goods are usually shipped the next business day.

If you provide authorization for the courier company to sign for and leave a parcel without a signature at the time of delivery, both the courier company and we will not be liable in any way for any loss or damage to the parcel left in accordance with this authority regardless of whether you provide any further instructions such as “if no one is home”. Orders to Australia and countries out side NZ may be subject to import duties and/or taxes. If any such additional charges occur, they must be rendered by the customer in order for the package to clear customs. If the order is not returned to us, you will not be eligible for a refund or re-delivery. Guarantees Where the Consumer Guarantees Act 1993 (“Act”) applies: If the goods are acquired by you for business purposes, you agree that the Act does not apply. If you supply goods acquired from us, you must do so on the basis that the Act does not apply Nothing in these terms and conditions will limit or affect your rights as a consumer under the Consumer Guarantees Act 1993 to the extent that such limitation or other contracting out is prohibited by that Act.

Contact - MadHug - Beauty Store - Checkout

Returns You must check and report any incorrect items received within 9 days of receiving them within New Zealand (Other countries 14 Days) We reserve the right to refuse claims that are made after this time frame. You must not open or use it. Due to health and safety reasons, we do not accept returns or exchanges on used items. You must report any faulty or damaged items within 9 days of receiving them within NZ and 14 days (countries outside NZ). Photos or other forms of evidence are requested as proof. We reserve the right to refuse claims that are made after this time frame. We are not able to refund your purchase if you just change your mind or order the wrong items. We are happy to provide you with a voucher if your items are returned within 9 days for NZ from the date you received them and (14 days outside NZ) with our acceptance of your return request, providing the items are in their original condition. The voucher amount will be the value of all the returned items (excluding shipping costs), and less $3.9 for NZ and $9.50 for other countries if your order qualifies for free shipping. The shipping costs incurred for returning and redelivering item/s for exchange are NOT covered or reimbursed by us

Contact - MadHug - Beauty Store - Checkout