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At WGH, delivering your order safely and efficiently is one of our highest priorities. We work closely with our trusted suppliers to ensure every order is carefully processed, inspected, packaged, and shipped as quickly as possible.

Because our suppliers' warehouses are located in different regions, delivery times may vary depending on your shipping destination. Customers in countries that are farther from our suppliers' warehouses may experience slightly longer shipping times.

Countries We Ship To

We currently ship to the following countries:

Australia

Brazil

Cambodia

Canada

Finland

France

Germany

Italy

Japan

New Zealand

Saudi Arabia

Singapore

South Korea

Spain

Switzerland

United Kingdom

United States

We are continuously expanding our shipping destinations to serve more customers worldwide.

Processing Time

After your payment has been successfully received, we immediately send your order to our suppliers for:

Order verification

Quality inspection

Secure packaging

This process typically takes 1-4 business days before your order is shipped.

Estimated Shipping Time

Shipping time refers to the period from when your order leaves our suppliers' warehouse until it arrives at your delivery address.

Estimated delivery times are:

5-8 business days for most orders.

10-14 business days for destinations located farther from our suppliers' warehouses.

Please note that these delivery times are estimates and may occasionally be affected by customs clearance, severe weather, public holidays, local courier delays, or other circumstances beyond our control.

Order Tracking

Once your order has been placed, you will receive an order confirmation email.

When your order has been shipped and tracking information becomes available, we will send you another email containing your tracking number, allowing you to monitor your shipment at any time.

Multiple Packages

Since we work with multiple suppliers, products in the same order may be shipped from different warehouses.

If you purchase multiple items, your order may arrive in separate packages and on different delivery dates. This is completely normal and does not mean that any items are missing.

Thank you for shopping with WGH. We truly appreciate your trust and support, and we are committed to providing you with a smooth and reliable shopping experience.

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At WGH, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

Be in the same condition as when you received it.

Be unused, unworn, and undamaged.

Have all original tags attached.

Be returned in its original packaging.

Include the receipt or proof of purchase.

We reserve the right to decline returns that do not meet these requirements.

How to Request a Return

To request a return, please contact us at:

Email: youvanneth@me.com

After reviewing your request, we will provide you with return instructions and the appropriate return address.

Returned items should be sent to:

De Queen, Arkansas, United States

or to one of our suppliers' return addresses, which will be provided by email depending on the product you purchased.

Please do not send any items back without first contacting us. Returns sent without prior authorization will not be accepted.

If your return request is approved, we will provide:

Return instructions

The correct return address

A return shipping label (when applicable)

If you have any questions regarding returns, please contact us at youvanneth@me.com .

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

If your item is:

Damaged

Defective

Incorrect

Missing parts

please contact us as soon as possible with photos or videos showing the issue. We will evaluate your claim and work with you to provide an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)

Custom-made or personalized products

Personal care products (such as beauty products)

Hazardous materials

Flammable liquids or gases

Sale or clearance items

Gift cards

If you are unsure whether your item is eligible for a return, please contact us before submitting a return request.

Return Shipping Costs

Unless the item is damaged, defective, or shipped incorrectly, customers are responsible for the return shipping costs.

Original shipping charges (if any) are generally non-refundable unless required by applicable law or unless the return is due to our error.

Exchanges

The fastest way to receive the item you want is to return your original item. Once your return has been approved, you may place a new order for the replacement item.

Refund Process

After we receive your returned item, we will inspect it to ensure it meets our return policy.

Once the inspection is complete, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at youvanneth@me.com .

Lost Return Shipments

We recommend using a shipping service that provides tracking information when returning your item.

WGH cannot be responsible for returned packages that are lost or damaged during transit without valid tracking information.

Contact Us

If you have any questions about our Return & Refund Policy, please feel free to contact us:

Email: youvanneth@me.com

We are always happy to assist you and will do our best to provide a smooth and fair return experience.

Contact - WGH - Checkout