Activity Table

AVWoodSy AG Shipping Policy

1. Introduction

Thank you for choosing AVWoodSy AG. We are dedicated to ensuring the prompt and safe delivery of your products. Our shipping policy is outlined below to offer clarity on our processes.

2. Shipping Regions

We proudly ship our products across Europe. We also extend our shipping services to the US, Canada, UAE, select Asian countries, Australia and New Zealand.

3. Shipping Rates

•Standard shipping rates will apply based on the destination and weight of the package.

•For custom and bulk orders, please contact our customer service for specialized shipping quotes.

4. Processing Time

•Stock orders are typically processed within 2-4 business days.

•Custom-made products require additional processing time, which will be specified at the time of purchase.

5. Delivery Time

•Delivery times vary based on the destination.

•Domestic (Switzerland): Typically 2-5 business days.

•Europe: 5-10 business days.

•International (Outside Europe): 10-20 business days.

•Please note that these are approximate delivery times and can vary due to factors beyond our control.

6. EU Deliveries

Goods shipped to destinations within the European Union are dispatched from our warehouse located within the EU. As a result, customers within the EU will not be subject to any import duties.

7. Tracking Your Order

Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this number on the respective courier's website to track your package.

8. Customs, Duties, and Taxes

All international orders (outside of the EU and CH) are shipped delivery duties unpaid (DDU). This means that any customs fees and taxes associated with the import are the responsibility of the customer. However, for EU and Swiss residents, since the goods are delivered from our warehouse within the EU or in Switzerland, no import duties apply. All products and services offered are excluding VAT

9. Damaged or Lost Items

If your item arrives damaged or is lost during shipping, please contact us immediately. We will assist in replacing or refunding such orders.

10. Returns and Exchanges

Please refer to our Return and Refund Policy for details on returning or exchanging items. Any product returned should be shipped back in its original packaging.

11. Contact Us

For any queries, concerns, or special shipping requests, please reach out to:

AVWoodSy AG Stampfistrasse 15a, 8193 Eglisau, Kanton Zurich, Switzerland Email: enquiries@avwoodsy.com

Contact - AVWoodSy AG - Checkout

AVWoodSy AG Return and Refund Policy

1. Introduction

Thank you for shopping with AVWoodSy AG. We value your trust and aim to ensure that you are satisfied with your purchase. The following terms and conditions apply to our return and refund policy. By purchasing products from AVWoodSy AG, you agree to this policy.

2. Returns

2.1 Eligibility: Products can be returned within 30 days of receiving the item. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

2.2 Non-Returnable Items: Custom-made products, sale items, and products damaged due to misuse are not eligible for return.

3. Refunds

3.1 Inspection: Once we receive your returned item, it will be inspected. We will notify you of the status of your refund after inspecting the item.

3.2 Approval: If your return is approved, we will initiate a refund to your original payment method. You will receive the refund within a certain number of days, depending on your payment method's policies.

3.3 Shipping Costs: You will be responsible for paying your shipping costs for returning items. Shipping costs are non-refundable.

4. Exchanges

If you receive a defective or damaged product, please contact us immediately. We will arrange for an exchange. In cases of defective or damaged items, we will cover the return shipping costs.

5. Contact Us

For any questions, concerns, or to initiate a return or exchange, please contact: AVWoodSy AG Stampfistrasse 15a, 8193 Eglisau, Kanton Zurich, Switzerland Email: enquiries@avwoodsy.com

Contact - AVWoodSy AG - Checkout