Active Zip-Up Jacket
₪275.00You’ll complete checkout securely on ELY Active’s own site. We never see your payment details.
Delivery from ELY Active
DOMESTIC SHIPPING Estimated Delivery Time: 3-5 business days (excluding holidays) INTERNATIONAL SHIPPING Estimated Delivery Time : 7-21 business days (excluding holidays)Delays: Shipping times are based on our best estimate. However, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.Customs and Duties: For International orders, customers are responsible to pay for any duties or other fee charged by the country in which they reside.TRACKING YOUR ORDEROnce your order has been dispatched, you will be notified via SMS for local deliveries, or via email for international. Use the tracking link sent to you, so you can follow the progress of the order. If you have any specific questions relating to your order, please submit an enquiry through our CONTACT US page. Please note that in rare unforeseen circumstances, beyond our control, such as natural disasters, governmental actions, or other unforeseeable circumstances, delivery may be delayed. We will do our best to notify you promptly. These situations fall under force majeure, releasing us from any liability or obligation regarding shipping delays or non-delivery.
Contact - ELY Active - Checkout
Returns from ELY Active
Our return policy allows for a 14-day window from the date of receiving your item, providing you with 7 days to initiate a return.
To initiate a return request, contact our customer support team at info@elyactive.co m . Once approved, we’ll provide you with detailed instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
For a return to be accepted, the item must remain in its original condition, with attached tags, and in its original packaging, unworn or unused.
Damages and Issues: Upon receiving your order, please inspect it thoroughly. Should you discover any defects, damages, or incorrect items, kindly reach out to us immediately. Unfortunately, we are unable to accept returns for items purchased on sale or gift cards.
Exchanges: To expedite the process of obtaining the desired item, we recommend returning the item you have and placing a separate order for the new one once the return is processed.
Refunds: Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be automatically processed to your original payment method. Please allow for some time for the refund to reflect in your bank, credit card statement or PayPal account.
International Returns: International returns are accepted at the customer's expense for shipping and taxes. Please note that any promotional offers for free shipping do not apply to international returns.
Contact - ELY Active - Checkout
