ABC Whimsy Bamboo Blanket

ZUMBAMBOO SHIPPING POLICY

1. Shipping Destinations

We currently ship to addresses in the United States, Canada, United Kingdom, EU countries, and Vietnam .

EU countries we currently ship to include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

2. Carriers & Shipping Methods

We partner with trusted international carriers to deliver your orders safely, including: USPS, FedEx, DHL, and YunExpress .

The following shipping methods are available:

Economy & Standard Shipping: Available for all customers globally.

Express Shipping: Available exclusively for US customers.

USPS Shipping: Available for select priority products. Delivery typically takes 1–5 business days depending on your location.

3. Shipping Costs Schedule

To provide full transparency, our shipping rates are structured by region, shipping method, and product category below:

Destination Region

Shipping Method

Product Category

Rate

Special Offer / Promotional Threshold

United States & Canada

Economy Shipping

Sleepbag & Blanket

$12.90

Free shipping for orders over $75

Other Products

$6.90

Standard Shipping

Sleepbag & Blanket

$12.90

Other Products

$12.90

United States (Priority)

USPS Shipping

Select Priority Items

Calculated at checkout

Calculated directly by carrier

EU Regions

Economy Shipping

Sleepbag & Blanket

€10.90

Free shipping for orders over €65

Other Products

€5.90

Other Countries

(UK, etc.)

Economy Shipping

All Products

$8.95 (Flat Rate)

Free shipping for orders over $80

Australia

Economy Shipping

All Products

$5 AUD

Free shipping for orders over $60 AUD

Vietnam

Standard Shipping

All Products

Free

All orders ship free of charge

4. Delivered Time Frame

4.1 Handling Time

Order Date Range

Standard Products

Made-to-Order / Personalized Products

Orders placed before Jan 10, 2026

Please allow 4–6 business days for order handling to ensure thorough quality checks.

All personalized items are made to order. Please allow up to 8–10 business days for production and quality inspection.

Orders placed from Jan 10, 2026 onwards

To protect our customers’ best interests, each product undergoes a thorough QC inspection and is carefully packed. We also record a video of the product before shipping to ensure it arrives to you in perfect condition. The handling time for this process is 5–9 business days.

All personalized items are made to order. Please allow up to 8–12 business days for production and quality inspection.

4.2 Shipping Time

Economy Shipping Method: Please allow 12–14 business days for delivery depending on your location.

Standard Shipping Method: Please allow 8–10 business days for delivery depending on your location. We are constantly optimizing our processes to ensure your order arrives as quickly as possible.

USPS Shipping: Delivery typically takes 1–5 business days once shipped. Customers can expect to receive their orders within 4–8 business days from the date of purchase.

Important Notice Regarding Sales & Peak Seasons:

Orders purchased during major product drops may take up to 2 weeks to process and pack before shipping; and/or orders during big sales may take up to 4–5 weeks to process and pack before shipping.

During sale periods, we are unable to change shipping addresses or combine shipping on multiple orders.

Items may be restocked or further marked down during the sale.

Refunds will not be issued for purchases made before a restock or further markdown.

Zumbamboo reserves the right to refund any purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this number on our website to check the real-time status of your shipment.

6. Taxes & Regulatory Fees

The total purchase price, including applicable sales tax, will be displayed at checkout before payment.

Sales tax is collected in compliance with U.S. federal and state tax regulations, and applies only to taxable products as required by law.

Shipping charges are not subject to tax.

7. What to Do If You Don’t Receive Your Order

If your order does not arrive within the estimated delivery timeframe, please complete the following steps:

Check the tracking information in your shipping confirmation email.

If the tracking status shows “Delivered” but you haven't received the package:

Check with household members, neighbours, or your building’s delivery area.

Confirm that the shipping address provided at checkout was correct.

•We will support a reshipment after confirmation of loss is provided by the carrier.

If the package still cannot be located, please contact us at support@zumbamboo.com with your order number and tracking information. We will investigate the issue promptly and assist you in resolving it.

8.

Shipping & Address

Orders may be delayed due to weather conditions, shipping carrier issues, or other unforeseen circumstances after the order has been shipped.Orders that are delayed, lost, or undeliverable due to incorrect or incomplete address information provided by the customer. In such cases, reshipping fees may apply.

9. Contact Information

If you have any questions or concerns regarding your shipment, please contact us at: support@zumbamboo.com

Contact - Zumbamboo - Checkout

We accept returns.

Eligibility & Time LimitTo be eligible for a return, requests must be initiated within 365 days of the delivery date. We regret that we cannot honor refund or exchange requests once this 365-day period has elapsed.

Exclusions / Non-returnable Items

Customer Errors: Choosing the wrong size, item, shipping address, or providing incorrect custom information.

Product Condition: Items that have been worn, washed, soiled, or damaged due to the customer’s handling.

Improper Care: Damage caused by improper use, mishandling, or inadequate maintenance of the product.

Change of Mind: Personal reasons such as changes in taste, mind, or preference.

Personalized & Custom Items: Due to the nature of these products, any items that have been customized, personalized (e.g., name embroidery, custom prints), or made-to-order are final sale and cannot be returned or exchanged.

Sale & Seasonal Items: Items purchased during a clearance sale, flash sale, or marked as "Final Sale" are not eligible for return or exchange. Seasonal collections or holiday-specific items also fall under this exclusion.

To start a return, you can contact us at support@zumbamboo.com .If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Restocking Fee: No restocking fee.

Return Reasons and Responsibility:

•Customer Responsibility (Remorse): Customers are responsible for the return shipping costs.

•Customer Responsibility (Defective): If the item is defective, damaged, or if you receive the wrong item, we will cover the return shipping costs.

You can always contact us for any return question at support@zumbamboo.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sale & Seasonal Items: Items purchased during a clearance sale, flash sale," sale item" or marked as "Final Sale" are not eligible for return or exchange. Seasonal collections or holiday-specific items also fall under this exclusion.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you will receive a refund for the original purchase. After the refund is processed, you can place a new order for the item you want. This ensures that you receive your refund promptly and can purchase the new item at your convenience.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@zumbamboo.com.

Contact - Zumbamboo - Checkout