ABC for kids

Guarantee and Returns

What can I return?

Damaged products, defective products, and incorrectly supplied product

You must notify us within 21 days of dispatch of the items. We will arrange for our courier to collect the product and we will pay for the return shipping. We will replace the product with another copy of the same product, and will courier it to you free of charge.

If another copy of the same product is not available, we will refund the full amount of the purchase.

Books

Any book can be returned for any reason as long as it is in mint condition. You must notify us within 21 days of dispatch of the item that you intend to return it. We will refund the price of the product, but not the shipping costs.

Digital Content

No returns or refunds on digital content

As several variables can render digital content (including ebooks, .pdf and .epub files, audiobooks and .mp3 files) and the download links that serve such content (including .acsm files) problematic or defective; and given that it is not possible to return digital content or links for inspection; and therefore it is not possible to prove the existence or cause of any defect; alleged defects in digital content shall be treated as follows: