7Hz x Crinacle Salnotes Zero

(Updated 23rd July 2026: Additional clarification on refund/reshipment procedure in the event of courier's loss of parcel)

For any enquiries, please reach out to us via our support email . We will respond in 2–3 working days. Our customer service hours are 12:00 PM to 8:00 PM GMT+8 , Monday to Friday (excluding public holidays).

We appreciate your patience and will get back to you as soon as possible!

Which countries do you ship to?

Standard international shipping is available for most countries, while Express Shipping will be available for more territories.

If your country is not available within our pre-approved territories on checkout, please email us at support@hangout.audio and we may be able to process a custom shipping order for you.

We will not ship to addresses that are "PO boxes" or "APO/FPO".

How much are the shipping fees?

We provide local delivery (within Singapore), standard international shipping, and express international shipping options.

For orders below US$30:

•Local delivery: S$4.00

•Standard International Shipping: US$5.00 to US$6.00 depending on country

For orders above US$30, local delivery is free and standard international shipping is free for most countries. Please refer to the bottom of the page for a full list of countries we are unable to provide free shipping for. Certain exceptions may apply, e.g. product pre-orders.

For Express International Shipping, we estimate US$15 - US$50 cost depending on country.For certain remote areas, we may have to charge an additional fee; in such a case, we will contact you before we do so.

Import Taxes, Freight Processing Fees

Hangout.Audio is not responsible for any import taxes or processing fees specific to your country.Refusal to pay any taxes and/or processing fees may result in your package being returned to us, in which case you will be charged for two-way freight charges which will be deducted from your refund. This freight charge may exceed your order value due to taxes and other miscellaneous fees, in which case no refund will be processed.

Refusal to pay any taxes and/or processing fees may also result in your package being destroyed by your local post office or customs. In such a situation, any requests for refunds will be rejected.

How long will delivery take?

In-stock orders will be fulfilled within 3 working days.

Shipment times are highly variable and affected by a variety of factors beyond our control. Here are our estimates for delivery times (after orders are fulfilled):

•Standard local shipping (Singapore): 2-4 working days

•Standard international shipping: 2-4 weeks(Certain countries may have processing times of up to 2-3 months)

•Express international shipping: 3-7 days

Hangout.Audio will not process any refund requests related to shipping durations.

What if my parcel is shipped, but still not delivered?

First, please contact your local courier using the local tracking number sent to you.

If your parcel had been in transit for at least 3 months, it may be lost in transit.

Our standard/free international shipping options are uninsured and as such, we will not process full refunds for lost parcels above US$50 in value. If you had selected our standard/free international shipping option and the courier had lost your parcel, please refer to our policy below:

•Upon written confirmation from the courier that they had lost your parcel, you are entitled to the following under this policy:

•For orders below US$50, we will process a one-time reshipment of the same order, OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.

•For orders above US$50, we will process a one-time reshipment of the same order, OR a 50% refund of your order paid in cash via PayPal/Credit/Debit card.

For all reshipments due to courier's parcel loss, we may insist that you proceed with Express Shipping options at an additional cost to minimize the risk of repeated delivery failure. In the event that you choose to proceed instead with standard shipping, you acknowledge the risk that the courier may lose your parcel again, and we will not process any further reshipments in that event.

If an Express Shipping courier loses your parcel, we will process a reshipment upon written confirmation of the loss. If you prefer a cash refund instead, Express Shipping options are fully insured and we will process any request for full refunds for any lost parcel delivered through them.

Customers are to bear full responsibility and fees incurred if the parcel cannot be delivered due to any of the following:

•Wrong address or phone number provided by recipient

•Courier company's inability to contact recipient

•Recipient's refusal to sign for the package

•Lost or damaged parcel after recipient had opted for “no-signature delivery”

•Recipient's refusal to pay for the local tax/processing fee

•Recipient's refusal to provide supporting documents for customs clearance

Standard/Free Shipping does not come with Signature-on-Delivery service and as such, the last-mile courier may simply leave your package at the door, building lobby, or general premises of your provided delivery address. For packages marked as "delivered" and with proof of delivery provided by the courier, but not received by the customer, we do not process refunds or reshipments due to any of the following:

•Theft of packages after the courier had delivered to the correct address.

•Lost packages after courier had delivered to the correct address (e.g. packages left at apartment lobbies, concierges, doorways etc.)

We recommend using Express Shipping methods that guarantee that packages are delivered directly to you with signatures required on delivery.

How do I get help for my order?

Should there be a need to cancel or/and modify your order after purchase, please contact us via email at support@hangout.audio, or via our website chat. We will do our best to process such requests within a reasonable timeframe.

Such requests are only processed during our working hours.

Cancellation or/and modification of orders can only be done manually via our staff, provided that our fulfilment centre has not processed your order.

What if my order arrives in a broken state, or with missing items?

It is good practice, upon receiving your parcel, to confirm the contents of the package and ensure that the package is in good condition before signing for it. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.

Hangout.Audio will not be responsible for any damages to the packaging during the transit process.

For faulty/missing items, please send an email to support@hangout.audio for after-sales support. Please include the following details in your email:

•Order number in your subject title.

•State the issue clearly.

•Attach photos and videos to show that your product with faulty/missing components.Shipping details on the parcel packaging have to be clearly visible.

If the photos/videos provided are insufficient to prove the stated issue, we will ask for additional information. Once the issue has been confirmed, we will arrange for a replacement, a partial refund, or a full refund (where applicable).

For incorrectly-shipped items, Hangout.Audio reserves all rights in deciding whether the return of the incorrect item is required. Please contact us via email at support@hangout.audio, and we will review your request within 3 working days.

How can I track my shipment?

An order confirmation email will be sent after you place an order.

A tracking email will be sent after your order is shipped out. You can track your order via the tracking number online.

Should you not have received the aforementioned emails or face any difficulties tracking your order, please contact us for support.

For multiple orders placed under the same account and shipping address, Hangout.Audio will automatically combine the orders and ship them out via one shipment, tracked with one tracking number. Should you have special requests to have the orders shipped separately, please contact us via email.

Standard Shipping Exceptions

Our couriers are currently unable to provide standard international shipping (free or otherwise) to the following territories:

Åland Islands, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, British Indian Ocean Territory, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Qatar, Réunion, Rwanda, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Africa, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, United Arab Emirates, U.S. Outlying Islands, Uganda, Ukraine, United States (Puerto Rico), United States (Hawaii), Uruguay, Vatican City, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe

Only Express Shipping options will be available for these listed territories.

Excluded Territories

We do not ship to the following territories:

Ascension Island, Belarus, Brazil, Cook Islands, Fiji, French Southern Territories, Kiribati, Nauru, New Zealand (Chatham Islands), Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Russia, Samoa, Serbia, Solomon Islands, South Georgia & South Sandwich Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Ukraine, United States (American Samoa), United States (Micronesia), United States (Guam), United States (Marshall Islands), United States (Northern Mariana Islands), United States (Palau), U.S. Virgin Islands, Vanuatu, Wallis & Futuna

We apologise for any inconveniences caused.

Contact - The Hangout by Crinacle - Checkout

(Updated 20th December 2025: Removed one-way shipping fees for warranty claims within 7 days.)

For any enquiries, please reach out to us via our support email . We will respond in 2–3 working days. Our customer service hours are 12:00 PM to 8:00 PM GMT+8 , Monday to Friday (excluding public holidays).

We appreciate your patience and will get back to you as soon as possible!

Return Policy

7-Day Exchange/Refund Policy

If you have any issues with your order once received**, please send an email within 7 days of delivery to support@hangout.audio with the following details in your email:

•Order number in your subject title.

•State the issue clearly.

•Attach photos and videos to show that your product with faulty/missing components.

•Shipping details on the parcel packaging have to be clearly visible.

We may ask for additional information if required.

We offer a 1-to-1 exchange or a full refund if your order falls under any of the situations:

•Missing items in the order;

•Missing items in the product;

•Wrong colorway or product provided;

•Functionality or performance issues (refer to our warranty policy below);

•Damaged or defective product not including damage to packaging (refer to our warranty policy below)

In addition, if you have not broken the factory seal of your product and would like to return it within 7 days of receiving it, we also offer a full refund for your product.

**Please note that exchanges/refunds will only be processed upon the return of your order. However, in the case of incorrectly shipped items, we reserve our rights in deciding whether the return of the incorrect item is required. If your reason for return falls outside of these categories, you may consider use our 60-Day "No Reason" Return Policy instead.

60-Day "No Reason" Return Policy

We offer a "no reason" return policy if you are within 60 days of receiving your order. Please note we only accept returns where the product is in the following conditions:

•In full working condition

•Broken or malfunctioning items must be repaired through warranty before they are eligible to be returned.

•Full outer packaging (sleeves inclusive)

•No missing accessories (cards and manuals inclusive)

Kindly note restocking fees will be charged based on the following conditions:

•Factory sealed: 10% restocking fee

•[S-Grade] No aesthetic blemishes on product: 15% restocking fee

•[A-Grade] Minor aesthetic blemishes on product: 25% restocking fee

•[B-Grade] Significant aesthetic blemishes on product: >30% restocking fee (depending on severity)

•Earwax/dirt on product, and/or missing accessories/packaging: 25% restocking fee in addition to the above

"Aesthetic blemishes" means surface-level damage to the product, such as scratches, stains and metal tarnishing, that does not compromise on its functionality.

Hangout.Audio has sole and full determination and discretion over the grade of the product in question to be returned. In accepting our 60-Day "No Reason" Return Policy, you acknowledge as such, and accept our judgements on the condition of the returned product as final.

Customers using this return policy are to bear any and all shipping costs incurred in returning their product.

Policy Abuse

We reserve the right to refuse orders from customers whom we believe have abused, or will abuse, our return policy, at our discretion. This includes customers who spread returns across multiple accounts.

Cancellation Policy

Effective for orders past 24th March 2025 (SGT), cancellation of orders prior to fulfillment will incur a cancellation fee of 5% of the total order value inclusive of shipping charges (when applicable).

We cannot cancel orders that have already been fulfilled.

Cancellations may not be allowed for certain products. This will be stated on the product listing of applicable products (e.g. CrinEar Project Meta ).

Please ensure that your order details (including shipping details) are accurate before making payment. If there are any incorrect details prior to fulfillment, please contact us at support@hangout.audio to modify your order details.

Warranty Policy

Warranty Period

Hangout.Audio offers a 1-year warranty coverage for our products (excluding cables, adapters, cases, ear tips and other accessories).

For cables and adapters, Hangout.Audio offers a 3-month warranty.

Your warranty period begins from the date of purchase.

Defective Products

Our warranty policy covers any factory defects that might affect the proper functionality of your purchase. It does not cover any man-made damage due to human error, negligence, and general wear-and-tear etc. (please read our Warranty Exclusions section)

If your product is defective, please proceed with the following instructions:

•Send an email to support@hangout.audio with an appropriate subject title

•Provide your order number and state your issue clearly

•Attach photos and videos to show how your product is faulty

We reserve the right to ask for additional information before processing your request for a warranty claim.

Once we have confirmed that your item is defective due to manufacturing issues, we will arrange for a replacement, partial refund or a full refund (where applicable). In the event of a replacement, we may also require you to return the defective unit to Hangout.Audio in exchange for a replacement.

Shipping policy for warranty claims

If you are claiming warranty within first 7 days upon delivery AND the manufacturing issue of the item can be proven via video/photograph, we will cover the shipping costs for you to return the product to us. The replacement unit will only be shipped to you after we have received the faulty one. You may also request for a full refund in lieu of a replacement unit, which will also only be processed after we have received the faulty unit.

If you are claiming warranty after 7 days of delivery, the product has to be shipped back to us for an analysis. We will not cover the one-way shipping cost of said product from the customer to us. We will, however, cover the repair/replacement costs and return shipping costs to back to the buyer. These exclude any possible local tax/import/processing fees.

Warranty Exclusions

Our warranty policy does not cover the following:

•Damage of product due to accidents, user negligence, dismantling, waterlog, mishandling, mismanagement, abuse, improper installation, vandalism or modifications.

•Products marked as prize items or from giveaways.

•Products not purchased from Hangout.Audio

•Wear and tear damage, including cosmetic changes such as a change in colour.

•Damage deriving from users not following instructions in the provided product user guides, instructions or other additional safety, use, or warnings included in the product materials.

•Damage caused from commercial use of product.

•Damage arising from unsupervised use of product by children under 18 years of age.

•Damage due to poor weather conditions or any natural disaster.

•Theft or misplacement of product.

Our warranty has limited coverage under the following situations:

•Heavily discounted products (i.e. 30% or more off retail price) or units explicitly marked as "review units"

•Products have been modified or repaired by people not authorized by Hangout.Audio

Limited warranty coverage means that a faulty product with a manufacturing issue may still be repaired, provided that the product purchased is still under the warranty period. However in these cases, buyers would have to cover the shipping fees incurred. Buyers may also have to pay for the repair fees, if the issue is due to other reasons e.g. user mismanagement. For such cases, Hangout.Audio will normally check with the manufacturers for a quotation of the repair fees beforehand. However, for some cases, the manufacturers may only be able to do so after retrieving and inspecting the faulty unit.

For further clarification, please contact us at support@hangout.audio.

FAQs

How do I cancel my order?

Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order. Orders that have been shipped cannot be cancelled and modified.

As our Support Team may not be available during non-working days and weekends, please place your order wisely as support cannot be guaranteed for such requests.

Should you really need to cancel or/and modify your order after purchase, please contact us via support@hangout.audio or website chat.

When must the product be returned after receiving the RMA form and details?

After receiving the return instructions from us via email, kindly arrange the return shipment of the parcel within 5 working days, and update us with the tracking link via email again. Failure to do so will result in a cancellation of the return process.

When will I receive my refund after returning the product?

In most cases, after receiving and inspecting the returned product, your refund will be processed within 5 business days. Refunds may incur a currency exchange loss or transaction fee, depending on your source of payment (e.g. Bank or PayPal). Hangout.Audio will not be responsible for such fees.

Contact - The Hangout by Crinacle - Checkout