53.9" Modern Loveseat Pull-out Sofa Bed with Adjustable Backrest, Two Cup Holders , a Phone Holder, Three Charging Ports and Side Storage Pockets for Living Room, Teal/Grey/Beige

Shipping Costs

Free Standard Shipping on all items.

If you need expedited shipping, you can contact us at service@casainc.com to inquire if this is possible, and if so, the additional surcharge will be borne by you, the customer.

Shipping Locations

1. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.

2. We do not deliver to FPO, APO, and PO Box addresses.

Shipping Methods

•Orders will be shipped by express or truck, depending on package size.

•Courier logistics service partners include UPS, FedEx, USPS, DHL, etc.

The estimated delivery time for parcel delivery is 4-7 business days. Please understand that the delivery time for trucking is generally 15 days or more, as it requires warehouse pallets and trucking appointments for pickup before shipping.

Shipping and Delivery Estimates

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out the next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 5 to 14 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. Please see the return policy for more details.

When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when the weather permits.

Casainc takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Casainc shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Casainc with proof of the damage in detail as this will assist us in processing your order refund.

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items by checking the tracking number on the carrier's official website.

Note

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if the product didn’t meet your expectation or if you placed a wrong order after it has been shipped out.

3. Items that weigh less than 150lbs will be dispatched by UPS. While items that weigh more than 150lbs will be delivered by truck.

Contact - Clihome - Checkout

Return services may be delayed as a result of COVID-19 safety measures.

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund or store credit within 30 days of delivery. All shipping costs (including shipping and returns) are to be borne by the customer, you, except for faulty product quality. And the item must be in its original condition and packaging to be accepted.

To start a return, please visit our "contact us" page or email service@clihome .net to get the shipping address b efore returning your product.

There are a few items that can’t be returned:

Clearance items

Gift cards

Personalized items

Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)

Items you have already assembled

Items marked “Non-Returnable” on the sale page

Open Box Items

Any outbound shipping charges collected on the order will not be refunded. This includes:

Shipping charge for orders under $100

Upgraded shipping charges (expedited, express, room of choice, etc.)

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

If you receive the wrong item or it arrives damaged, do not unpack or install it. Please contact us so we can arrange for a replacement. Once you have installed the item, it cannot be returned.

Please Note: If you find massive damage to your product when you received it, please contact us immediately to seek a replacement. If it takes more than 5 business days after delivery and no shipping insurance is purchased, we will no longer provide a free replacement for the entire set.

So when you receive the package , please double-check the following when it arrives:

•Scan the box for damage.

•Make sure the product name and model number match your order confirmation.

Refund Options

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.

Modified Return Policies

Our return policy is slightly different for some products and special-occasion purchases:

Mattress Return Policy

Every mattress comes with a 100-night free trial. If you’re not in love with it after 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order.

This excludes Mattress Toppers, Crib Mattresses, Air Mattresses and Open Box Mattresses.

Large Appliance Return Policy

You can return a large appliance within 30 days of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.

Before installing the appliance, please double check the following when it arrives:

1) Scan the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.

RefundsWhat are my refund options?You can receive a refund to Store Credit (never expires!) or to your original payment method, minus all related shipping costs as per our Return Policy.When will I receive my refund?For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).For credit card refunds, we’ll begin issuing your refund once we’ve received your returned item(s) correctly. Most banks will process the refund within 3-5 business days.For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

Notice

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Contact - Clihome - Checkout