4K Mini WiFi Camera for DIY Surveillance and Remote Viewing

At Spy-Shop.com, we aim to deliver your order quickly and securely FREE DELIVERY for most of the products.

Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed the next business day.

Shipping Rates & Delivery Times

European Union & International orders: Estimated delivery time is 9–15 business days, depending on destination and customs procedures.

Shipping fees are calculated at checkout based on weight and destination.

Orders may ship from international fulfillment partners.

Carriers

We work with trusted courier services (GLS, DHL, UPS, and local postal services).

Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Customs & Import Taxes

International customers are responsible for any customs duties, import taxes, or additional fees required by their country. These charges are not included in our shipping fees.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us immediately at info(add)spy-shop.com . We will work with the courier to resolve the issue as quickly as possible.

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We want you to be fully satisfied with your purchase. If not, you may request a return under the following terms.

1. Return Period

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

2. Eligibility

To be eligible for a return, your item must be:

Unused and in the same condition as received.

In the original packaging (box, manuals, accessories, and all included items).

Accompanied by a receipt or proof of purchase.

⚠️ Incomplete returns (without packaging, accessories, or manuals) may be rejected or refunded only partially.

3. Return Shipping Costs

Customers are responsible for the cost of return shipping.

We do not provide free returns.

If the item is defective, damaged, or you received the wrong product, we will cover the cost of return shipping.

4. How to Start a Return

Before sending back any item, you must first contact us at info@spy-shop.com with your order number and reason for return.We will confirm your return and provide instructions.

Approved returns must be sent to:

PRIVATE D.O.O.Tržaška cesta 2971000 LjubljanaSlovenia

⚠️ Items sent back without prior email approval will not be accepted.

5. Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and arrange a replacement or refund.

6. Exceptions / Non-returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, plants)

Custom products (special orders or personalized items)

Personal care items (e.g., beauty products)

Hazardous materials, flammable liquids, or gases

Gift cards

Sale items

7. Exchanges

The fastest way to get what you want is to return the original item. Once the return is accepted, you can place a new order for the replacement product.

8. EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.As above, the product must be unused, in original packaging, and accompanied by proof of purchase.

⚠️ Please note: under EU law, the customer is responsible for the cost of return shipping, unless the product is defective or incorrect.

9. Refunds

We will notify you once we’ve received and inspected your return.

If approved, a refund will be issued to your original payment method within 10 business days.

Additional time may be required by your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund approval, please contact us at info@spy-shop.com .

Return shipping methodWe strongly recommend using a tracked and insured shipping service for all returns. Customers are responsible for ensuring the return package arrives safely at our address.⚠️ Spy-Shop.com cannot be held responsible for lost or undelivered return shipments.

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