4000W 15 inches Active Line Array Speaker System

Thanks for shopping with exotonaudio.com. It's our goal to make sure your order is processed quickly and efficiently. Below we will list frequently asked questions for your viewing pleasure.

Delivery Time = Handling Time + Shipping Time (+ any holidays)

Free shipping on all U.S. orders!

I JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED?

Please allow 1 - 3 business days of processing and production time for your order to ship out. HOW LONG IS THE SHIPPING TIME?

U.S. orders will be shipped via USPS&FEDEX or other carriers and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States: 3 - 5 business days.

However, due to our inability to control transportation, the arrival time will be different according to the actual situation.

CAN I CANCEL MY ORDER?

You are able to cancel your order with on penalty. You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@exotonaudio.com . All you need to do is to send us an email with the subject line “CANCEL”. Has my order been dispatched yet? Most orders are generally dispatched in 1 - 3 business days. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at support@exotonaudio.com and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 2 days before the package is checked into the carrier's tracking system.

My item arrived broken or damaged what can I do? If your product is damaged please take photos and a video then send them to support@exotonaudio.com .

There are circumstances that are out of control(natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Why did I not receive a confirmation email after placing the order? There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can’t find it, please do let us know. I don't have a tracking number, when will I get it? When you receive your dispatched email, it will be there most of the time, if you can’t find it, please email us at support@exotonaudio.com for an update on your tracking.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@exotonaudio.com . If the address is wrong, we can correct this within 24 hours.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.When you receive your tracking number, if you need help tracking your order please email support@exotonaudio.com .

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to the mail service mistreatment.

If this happens to you, please contact support@exotonaudio.com with:A) Your order number.

B) A picture/video of the damaged product.You will get a response from the support team within 1-2 business days and follow up with you on the process. I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?

If we still haven’t managed to answer your question, please feel free to contact us( support@exotonaudio.com ) and we will do our best to reply within 24 hours.

Contact - EXOTON - Checkout

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@exotonaudio.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.If the product is returned due to its own fault or damage, the shipping cost will be borne by us, if the return is caused by the buyer's personal reasons, the shipping cost will need to be borne by the buyer.You can always contact us for any return question at support@exotonaudio.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we’ve approved your return, please contact us at support@exotonaudio.com .

Contact - EXOTON - Checkout