3-Level Adjustable Back Stretcher – Lumbar Cracker Board & Spine Decompression Device for Lower Back Pain

At Healtence, we work hard to deliver your pet’s favorites as quickly and safely as possible. Below you’ll find everything you need to know about our shipping process.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays)

You will receive a confirmation email once your order has been processed

Shipping Time

Estimated delivery time depends on your location:

United States: 5–10 business days

International Orders: 7–15 business days

Please note that delivery times may vary due to high demand, holidays, customs clearance, or carrier delays.

Shipping Rates

Free Shipping on all orders (unless stated otherwise at checkout)

Any applicable shipping fees will be clearly shown before you complete your purchase

Order Tracking

Once your order ships, you’ll receive a tracking number via email

Tracking updates may take 24–48 hours to appear after shipment

Incorrect Address

Please make sure your shipping address is correct before placing your order.

Healtence is not responsible for orders shipped to incorrect or incomplete addresses

Orders returned due to address issues may require additional shipping fees to be re-sent

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes

These charges are the responsibility of the customer and are not included in the product price

Delayed or Missing Orders

If your order hasn’t arrived within the estimated delivery timeframe:

Please wait an additional 2–3 business days

Then contact us at support@healtence.com with your order number

We’ll be happy to assist you.

Damaged Packages

If your order arrives damaged:

Contact us within 48 hours of delivery

Include clear photos of the damaged item and packaging

We’ll arrange a replacement or refund where applicable.

Contact Us

For any shipping-related questions, reach out to us at:

support@healtence.com

Contact - Healtence - Checkout

We offer a 30-Day Money-Back Guarantee.

If you’re not satisfied with your purchase, you may request a refund within 30 days of receiving your order.

Eligibility for Refund

To qualify for a refund:

•Item must be unused and in original condition

•Product must be returned in original packaging

•Proof of purchase is required

Refund Process

To request a refund, contact us at:

admin@healtence.com

Once your return is received and inspected, we’ll notify you regarding approval of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos of the issue.

Important Notes

•We do not offer exchanges

•Sale items and gift cards are non-refundable

•Shipping fees (if any) are non-refundable

•Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

For any refund-related questions, contact:

admin@healtence.com

Contact - Healtence - Checkout