3-in-1 Convertible Sofa Bed, 54" Pull Out Sleeper Sofa with Charging Station & Cup Holder

LINSY LIVING is a brand that strives for the best products and services. Fast, safe and reliable are the three key words comprising the guideline for our delivery service.

* Carefully and thoroughly review this Shipping Policy to fully understand how we handle each purchase.

1. SHIPPING DESTINATIONS

By far, we are able to cover most of the United States, except:

Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau Islands, Federated States of Micronesia, and the Marshall Islands.

If you live somewhere else, contact us at support@linsyliving.com . We will try our best to find a solution.

However, we cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) or to freight forwarders.

2. SHIPPING COST

(1)FedEx

Normally LINSY HOME will offer door-to-door FedEx service for FREE. All the packages will be handled by FedEx.

Customers can call FedEx at +1 (800) 463 3339 for specific drop-off time. FedEx may charge fees for the service.

For clients who want their orders shipped to exceptional countries and areas, extra fees will be charged, which might vary in accordance with quotations from different couriers. Please contact us at support@linsyliving.com

(2)Less Truck Loading

Some products are larger than most of the sofas, which passed the weight limit of each package of FedEx, so we have to drop FedEx delivery and switch to LTL, aka Less Truck Loading.

①LTL might take a longer time to deliver your packages.

Normally, it will take 7-10 days to get it delivered in cities like NY, LA, 15-20 days in other cities.

②Labor charges may apply if you need packages delivered to your house.

LTL will drop your package at your door or garage, but they won't carry it inside for privacy. If you want them to place the package inside, you need to pay an extra LABER FEE and negotiate it with LTL Driver.

③It is important to make an appointment in advance.

They do not accept scheduling time for delivery or delivery on weekends. Please keep an eye on emails, texts, or phone calls from LTL about the exact delivery time. If you need scheduling, extra costs will be charged. We have consulted them, this is about $85.

④Make sure your ordering decisions are sensible.

Once we shipped out, if you want to have your package returned to the sender without reason(not a quality issue), you need to pay for the return shipping fee(it can be hundreds of dollars), and an extra $75 service fee for to the LTL driver.

3. HOW THE SYSTEM WORKS

Our shipping system ensures our products come to our clients intact and timely. After the sofas are manufactured and packed, we will load the packages and have them shipped to ports in the States. Our trucks pick up all the goods and send them to our warehouse, which normally takes 7-10 days. We have two warehouses located separately in California and New York. It takes another 24-48 hours for us to unload, sort, and proceed. FedEx comes for pick-up during the weekdays. In most cases, couches reach our customers in 5-7 days. That’s how we work and have your sofa ready for delivery.

* Due to the high amount of orders during the Holiday season, it will take longer to ship.

4. SHIPPING & DELIVERY TIME FRAME

Our warehouse and shipping department will need 1-2 working days to proceed, processing efficiency will be slow on weekends.

Afterward, the item will be delivered and arrive at your front door in 5-7 days. However, the actual delivery time might be impacted due to external factors, such as the traffic jam before significant holidays, extreme weathers, Covid policies, and etc. To consult representatives for specific questions about order delivery, clients may provide your order number and contact us at support@linsyliving.com

5. ADDRESS CORRECTION

Please provide accurate contact details and shipping address information and inform us of any changes or updates prior to the delivery process at support@linsyliving.com .

We hope our shipping service can be part of your pleasant shopping journey!

Contact - LINSY LIVING - Checkout

Your experience and satisfaction are very important to us. We provide a 30-day return service for any LINSY LIVING products under certain conditions.We also provide a limited warranty service (Please visit【 https://linsyliving.com/pages/linsy-limited-warranty-policy 】for detailed imformation).

If you want to return the product(s) to us for refund or exchange, please read the following guidelines：

REQUIREMENTS

①To cancel the order(s), request a return for refund or exchange, please contact us at【support@linsyliving.com】 for proceeding instructions and help. It will take a period of time to process your request. It is recommended that you contact us as soon as possible for an in-time approval.

②You can cancel the order(s) and request for a refund or request to change the order(s) without any charge if your request is approved before the delivery begins. In this case, you are allowed to claim a full refund if your order(s) were successfully cancelled. You can not cancel an order once the order begins to deliver.

③All item(s) are allowed to return for refund or exchange within 30 days of receipt. However, since we had provided the free shipping, when you request a return, you will be charged a RETURN CHARGE according to the status of the item(s). And when you return overweight/oversized item(s), you will need to bear the EXTRA SHIPPING FEE. If you request for a refund, such RETURN CHARGE and EXTRA SHIPPING FEE (if any) will be deducted from the amount to be refunded. If you request for an exchange, you will need to pay for the RETURN CHARGE and EXTRA SHIPPING FEE (if any) and return the item(s) to the designated return address before we deliver the new item(s) to you.

④You are required to provide several information by email to start the return process, including but not limited to: your order number; if you've already unpacked the item(s), photos of the item(s) that are clear enough for us to determine its status; if you keep the package intact, photos of the original cartons boxes with sealed labels that show the item(s) is unassembled, undamaged, resalable, and with original packaging; numbers of pieces that you would like to return; your unambiguous request for refund or exchange; if you request for an exchange, the color or size that you would like to exchange; and the reasons why you request a return (e.g., you don’t like the color; the size doesn’t fit your house, the item(s) is damaged due to the delivery, ect.).

⑤ We will estimate the amount that you can refund and the RETURN CHARGE rate that applies, estimate the EXTRA SHIPPING FEE (if any), grant the approval to return, and designate the return address by email. But the final refunding amount and the RETURN CHARGE rate will be determined according to the stauts of the returning item(s) after we have recieved and inspected the returning item(s). We do not accept any return without our approval in advance.

THE RETURN ADDRESS

The biggest warehouse of ours is at 35 E Park Dr,Westampton,NJ,08060. We will organize express company to pick up the item(s).please contact us first and provide your available phone number, address, and preference pickup time.

*We do not accept returns without prior notice and approval from . If you return the item(s) without our approval, we may not accept your return and you will bear the risk of shipping costs incurred as a result of our refusal to accept the return.

EXCEPTIONS TONO RETURN CHARGE

You may request a return or refund without paying a RETURN CHARGE if the item(s) you received meets the following criteria:

①Defective item(s) that is damaged, broken, or stained upon receipt.

②The size or color of the item(s) received is inconsistent with the order (not personal subjective feeling).

RETURNCHARGERATE AND EXTRA SHIPPING FEE

In order to offer fast and convenient shipping, avoid unexpected costs, and responsibly recycle returned items and provide replacements, we will charge a RETURN CHARGE. Normally the shipping fee is included in the RETURN CHARGE, but you will be responsible for EXTRA SHIPPING FEE for oversized item(s). The RETURN CHARGE rate will be determined based on the status of the order(s) and/or the item(s).

Status of the Order(s)/Item(s)

Return Charge Rate

Extra Shipping Fee (If Any)

Order(s) canceled before shipping

0

Overweight/Oversized Item(s): If the weight exceeds 150 lbs or the length, width or height exceeds 106 inch per package, it is an overweight/oversized item.

For overweight/oversized item(s) shipped by LTL, you will be responsible for additional overweight/oversized freight, the labor cost for picking up, etc.

The amount of EXTRA SHIPPING FEE will be determined after we have received the returning item(s).

Order(s) canceled in transit

20% of the actual payment amount of the order(s)

Order(s) that was not rejected due to damage to the outer packaging, or order(s) that has been received but the package has not been opened

25% of the actual payment amount of the order(s)

The Package(s) has been opened but the item(s) is unassembled, undamaged, resalable and the original packaging remains intact

30% of the actual payment amount of the order(s)

The Package(s) has been opened and the original packaging is unintact but the item(s) is unassembled, undamaged and resalable,

40% of the actual payment amount of the order(s)

NON-RETURNABLE ITEMS

We will not accept returns in the following situations:

1

Request for return without sufficient required information (eg. proof of purchase).

❌

2

Item(s) has been received beyond the 30-day return period.

❌

3

Items marked “Non-Returnable” on the sales page and clearance items.

❌

4

Item(s) has been assembled.

❌

5

Small cuts, scratches, or damage to the item(s) caused by improper unpacking, installation, cleaning, and other reasons not cause by the seller or the delivery.

❌

6

Cracks in item(s) caused by random placement.

❌

7

Discoloration and decay of wood due to abnormal use such as long-term exposal to direct sunlight and water immersion.

❌

8

Items contain damage caused by misuse, negligence, intentional behavior, and accidents.

❌

REFUND

Please note that your total refund amount is subject to website discounts. The value of the coupon code will be deducted from the refund. Once the item(s) arrives back at the warehouse for inspection, the refund process will begin.

We can credit back the refund to your original payment method or return the amount via other payment platforms. Any associated RETURN CHARGE and EXTRA SHIPPING FEE will be deducted from the refund amount.

For credit card refunds, we will start the refund process once we receive the returning item(s) at our warehouse. The refund date depends on the bank processing cycle, which normally takes 10 business days.

For all other refund methods, it takes up to 2 weeks for us to fully process your return and issue your refund.

To check the status of your refund, please visit the 【Account-History Orders】 page.

7.Processing Time

The following sections describe the processing time required for returns and refund.

①For requests for return and refund, we will generally reply within 3 business days after receiving your requests. The processing time depends on when you could provide sufficient required information. Approval will be granted generally within 3 business days once sufficient required information is provided.

②For exchanges, the processing time is generally within 2-3 business days of receipt of the returned item(s), depending on stock availability.

③For refunds, the processing time is generally within 10 business days of receipt of the returned item(s). But the time when you actually receive the refund in your account depends on the payment method.

Contact - LINSY LIVING - Checkout