20L Mini Duffle Bag Timber Wolf Eclipse

Last updated: January 19, 2026

This Shipping Policy explains how ModuVault processes and ships orders, estimated delivery times, shipping costs, and other important shipping details.

Shipping origin

Orders ship from our fulfillment location:

ModuVault1561 S Linden St, Pomona, CA 91766, United States

Processing time

Orders are typically processed within 1–2 business days (excluding weekends and holidays). Processing time is the time it takes to prepare your order for shipment and is separate from transit time.

If we experience a high volume of orders, processing may take longer. If there is a significant delay, we will contact you using the information provided at checkout.

Domestic shipping (United States)

Shipping options, transit times, and rates are shown at checkout and may vary based on the weight of your order.

Economy (US)

5–8 business days

Orders 0–5 lb: $4.90

Orders 5–70 lb: $19.90

Standard (US)

3–4 business days

Standard (shown as “Free” at checkout in some cases): Free

Orders 0–1 lb: $6.90

Orders 1–5 lb: $9.90

If multiple Standard options appear at checkout, the available rate depends on package weight and what you select at checkout.

International shipping

We offer international shipping to many countries (including the United Arab Emirates, Austria, Australia, and others). International shipping availability, estimated delivery windows, and pricing are shown at checkout.

Standard International

6–12 business days

May appear as Free at checkout depending on destination/order details

Express and carrier-calculated services

Some international shipments may be offered via carrier-calculated rates (for example, DHL Express or USPS services). Delivery estimates and costs are shown at checkout and can vary by destination and package details.

Duties & taxes: International orders may be subject to import duties, taxes, and customs fees charged by the destination country. Unless explicitly stated at checkout, these charges are the customer’s responsibility and are not included in product or shipping prices.

Tracking

If tracking is available for your shipping method, a tracking number will be emailed to you once your order ships. Tracking updates may take 24–48 hours to appear after the label is created.

Address accuracy

Please ensure your shipping address is complete and accurate (including apartment/unit number if applicable). If an order is returned to us due to an incorrect or incomplete address, we may need to charge additional shipping to resend it (unless the issue was caused by us or the carrier).

Lost, delayed, or damaged packages

If your package is delayed, tracking is usually the fastest way to see its current status. If your package appears lost, arrives damaged, or you have delivery issues, contact us and we’ll help:

Email: Support@ModuVault.Shop

Phone: +1 (530) 371-2716

If an item arrives damaged, please contact us as soon as possible and include photos of the packaging and the product so we can assist quickly.

Split shipments

In some cases, items in the same order may ship separately (for example, due to packaging requirements). If this happens, you will receive tracking details for each shipment when available.

Changes and cancellations

If you need to change or cancel an order, contact us immediately. If the order has already shipped, it cannot be changed and will need to follow our return process after delivery.

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Last updated: January 19, 2026

At ModuVault, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

Contact information

If you have any questions about returns or refunds, contact us:

Email: Support@ModuVault.Shop

Phone: +1 (530) 371-2716

Return address / fulfillment location: 1561 S Linden St, Pomona, CA 91766, United States

Return window

We accept returns within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it—unused, unassembled (if applicable), and in its original packaging with all parts and accessories included.

How to start a return

To start a return, please email us at Support@ModuVault.Shop with:

Your order number

The item(s) you’d like to return

The reason for the return (optional, but helpful)

If your return is approved, we’ll provide return instructions and a prepaid return shipping option.

Return shipping

We offer free return shipping for eligible returns within the 30-day return window. Please do not send items back without contacting us first, so we can ensure your return is properly tracked and processed.

Restocking fees

We do not charge restocking fees.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at Support@ModuVault.Shop with photos (if available), and we’ll make it right.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved:

Your refund will be issued to your original payment method

Processing times vary by bank/payment provider, but refunds typically appear within several business days after approval

Exchanges

If you would like an exchange, the fastest way is to return the item you have (once approved) and place a new order for the replacement item.

Non-returnable items

At this time, we do not designate any items as “final sale.” However, we may refuse returns that show signs of use, damage, missing parts, or that are returned outside the 30-day window.

Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has already shipped, it will need to be returned after delivery in accordance with this policy.

Contact - ModuVault - Checkout