2 Pack Peptide Peppermint Deodorant

At Raynèe , we are committed to delivering your skincare products quickly and reliably.

Please review the details of our shipping policy below:

1. Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping. If you are located outside the U.S. and wish to purchase our products, please contact our customer service team for potential future availability.

2. Shipping Methods & Costs

Standard Shipping:

Standard Shipping Timeframe: Typically, standard shipping orders arrive within 5-7 business days after processing.

Cost: Standard shipping costs are calculated based on your order’s weight during checkout.

Expedited Shipping:

Cost: Expedited shipping within the USA is available at a flat rate of $4.95. If your order total exceeds $50, you’ll qualify for free shipping.

Note: Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective items).

3. Processing Time

- Order Processing: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

- High Demand Periods: During peak seasons, promotional events, or holidays, processing times may be extended. We appreciate your patience during these periods.

4. Delivery Times

- Standard Shipping: Once processed, standard shipping typically takes 5-7 business days.

- Expedited Shipping: Expedited shipping typically takes 2-3 business days.

Please Note: Delivery times are estimates and may vary depending on the shipping carrier, your location, and other external factors beyond our control, such as weather conditions or carrier delays.

5. Order Tracking

- Tracking Information: After your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order online. You can monitor the delivery status of your package through the provided tracking link.

- Lost Packages: If your tracking information indicates that your package has been delivered, but you have not received it, please wait 24 hours as sometimes packages are marked as delivered slightly before arrival. If you still have not received your package after this time, please contact us at allana@allanapinkerton.com for assistance.

6. Shipping Restrictions

- P.O. Boxes: We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarders. Please provide a physical address for delivery to ensure prompt service.

- Alaska and Hawaii: Standard shipping times may be extended for orders shipped to Alaska and Hawaii. Expedited shipping may not be available to these locations.

7. Lost or Damaged Packages

- Lost Packages: If your package is lost during transit, please contact us at hello@shopraynee.com within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and, if necessary, resend your order.

- Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at allana@allanapinkerton.com . We will arrange for a replacement to be sent, depending on your preference and product availability.

8. Changes to Shipping Information

- Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible at allana@allanapinkerton.com . While we will make every effort to accommodate your request, we cannot guarantee changes once the order has been processed and shipped.

- Order Cancellations: If you wish to cancel an order, please contact us immediately. Orders that have already been processed or shipped cannot be canceled.

9. Contact Information

For any questions or concerns about our shipping policies, please contact us at:

Contact Information: hello@shopraynee.com

Customer Service Hours: 9 am - 5 pm EST Monday thru Friday

Contact - Raynèe - Checkout

At Raynèe , we aim to ensure your satisfaction with every purchase. However, due to the nature of our products and the customization involved, we have specific policies regarding returns and exchanges. Please carefully review the following policy before making a purchase.

1. Eligibility for Returns

1.1 Timeframe for Returns:

We accept returns or exchanges only in limited circumstances. Due to the custom printing and production of our products, once a bottle is printed and the product is produced, we are unable to offer refunds.

1.2 Condition of Items

To be eligible for consideration for a return or exchange (where applicable), the item must be unused, unopened, and in its original packaging. Products that have been used, opened, tampered with, or customized (such as personalized bottles) are not eligible for return.

1.3 Non-Returnable Items

The following items are non-returnable:

- Customized products (including personalized bottles)

- Gift cards

- Products marked as final sale

- Products received as part of a promotional offer

- Free gifts

- Opened bottles

2. How to Initiate a Return

2.1 Return Process

If you believe your situation qualifies for a return or exchange, please contact our customer service team at hello@shopraynee.com Please provide your order number and a brief explanation of your reason for the request. We will review your request and, if applicable, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

2.2 Return Shipping Costs

You will be responsible for paying the shipping costs for returning your item, unless the return is due to an error on our part (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Damaged or Incorrect Items

3.1 Reporting Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at hello@shopraynee.com with your order number and a photo of the damaged or incorrect product. We will work with you to resolve the issue as quickly as possible.

3.2 Replacement of Damaged or Incorrect Items

We will replace damaged or incorrect items at no additional cost to you. Depending on the situation, we may ask you to return the original item before sending a replacement.

4. Contact Information

If you have any questions about our Return, and Exchange Policy,

please contact us at:

Contact Information: hello@shopraynee.com

Customer Service Hours: 9 am - 5 pm EST Monday thru Friday

Contact - Raynèe - Checkout