15 In. Buddy Frog

Shipping Information

Shipping Company

We ship with UPS, FedEx and the USPS. A secure shipping address is the responsibility of the customer.

How Do I Track My Teddy Bear?

Once your Teddy Bear ships, you will receive an email with the tracking number. If you do not receive this email, please email us at customerservice@vermontteddybear.com and we would be happy to resend your tracking email to you.

Expected Delivery

The chart below displays the estimated number of shipping days to allow from the time your order is placed. Business days are Monday-Friday and do not include weekends or holidays.

Order Placed by midnight Eastern Time on:

STANDARD SHIPPINGEstimated Delivery

EXPEDITED SHIPPINGExpected Delivery

RUSH SHIPPINGExpected Delivery

SATURDAY SHIPPINGExpected DeliveryNot eligible to all zip codes

Sunday

2-10 business days later

2-4 business days later

Tuesday

Next available Saturday

Monday

2-10 business days later

2-4 business days later

Wednesday

Next available Saturday

Tuesday

2-10 business days later

2-4 business days later

Thursday

Next available Saturday

Wednesday

2-10 business days later

2-4 business days later

Friday

Next available Saturday

Thursday

2-10 business days later

2-4 business days later

Monday

Next available Saturday

Friday

2-10 business days later

2-4 business days later

Tuesday

*Next available Saturday

Saturday

2-10 business days later

2-4 business days later

Tuesday

*Next available Saturday

*Saturday Delivery Note: Orders placed on Friday or Saturday with Saturday delivery will be dispatched the next business day, and are expected to arrive the second Saturday after order placement.

* There will be an additional $5 handling charge added to the shipping charges below when ordering any Giant stuffed animal.

Pricing

Merchandise Total

Standard

Expedited

Rush

Saturday

Under $149.99

$12.99

$22.99

$29.99

$39.99

$150+

$19.99

$29.99

$37.99

$46.99

* There will be an additional $5 handling charge added to the shipping charges above when ordering any Giant stuffed animal.

P.O. Boxes

STANDARD is the only shipping method for orders shipping to a P.O. Box.

APO/FPO Addresses

Orders sent to military FPO (Fleet Post Office) and APO (Army Post Office) boxes must be shipped using our STANDARD service. Unfortunately, due to the distant locations of many military postings, it can take several days to deliver to these addresses.

Alaska/Hawaii/Puerto Rico

Standard – Estimated Arrival 2 - 10 Business DaysFor pricing follow Standard shipping chart above.Rush – Estimated Arrival 2 - 4 Business DaysFor pricing follow Rush shipping chart above.*These orders will be delivered via USPS. Please be sure to provide a valid USPS shipping address for these orders.

Weekend & Holiday Delivery

Saturday delivery is available to most zip codes when specific Saturday delivery is selected at check-out. Deliveries on Sundays and federally observed holidays are not possible.

Business/Hospital Delivery

We deliver orders to businesses and hospitals Monday-Friday. Please be aware that deliveries to these locations often go to the mail room or receiving dock to be sorted. This can sometimes cause a delay in delivery.

Quickest Delivery

Same-day delivery is not available as all packages are shipped out from our warehouse in Vermont, USA. Rush shipping will provide you with the earliest delivery date possible.

Multiple Shipping Addresses

A separate order must be placed for each shipping address — but our online store will "remember" your name and address and save you time by pre-filling those fields the second time around!

Delayed Delivery

We strive to have every order arrive within the estimated time frame however sometimes delays happen due to weather, technical problems or an increase in shipping volume. If your order is delayed, please contact our customer service department at 1-800-988-8277, or email us at customerservice@vermontteddybear.com and we would be happy to help.

Backordered Items

If your order contains an item on backorder, we will hold your order until it can ship in full. If you would like to have your order split into separate shipments, please contact our customer service department at 1-800-988-8277, or email us at customerservice@vermontteddybear.com and we would be happy to help.

Further Questions?

If you have questions that aren't covered here, please contact us at 1-800-988-8277, or email us at customerservice@vermontteddybear.com for further assistance.

Contact - Vermont Teddy Bear - Checkout

The Vermont Teddy Bear Lifetime GuaranteeEvery Vermont Teddy Bear and Stuffed Animal comes with a full coverage Lifetime Guarantee. That's right, no matter what happens, we'll repair your beloved plush for FREE!How do I return or exchange a Teddy Bear?Returning or exchanging a Bear is easy! Simply download this form and ship the Bear to us at 6655 Shelburne Road, Shelburne VT 05482. To avoid any delays, please be sure the form is filled out completely.Please Note: Our lifetime guarantee applies only to products made by Vermont Teddy Bear. Also, as designs change and are at times discontinued, we cannot apply this guarantee to outfits or accessories, only to the Bear or Stuffed Animals themselves. On the rare occasion that a specific fur-color or design is discontinued, making it impossible for us to repair your injured friend or replace it with an exact look-alike, we will happily send one of our newer Bears or Stuffed Animals of equal value. Please contact a Bear Counselor via chat or email us at customerservice@vermontteddybear.com for more information.

Contact - Vermont Teddy Bear - Checkout