14k Gold Basic Cable Chain

IMPORTANT: If you have emailed us regarding your order and have not received a reply, please check your spam folder, as some replies get sent to spam.

Please note: To protect our customers and product, all fine jewelry items require a signature upon delivery.

Orders are shipped Monday - Friday (excluding most major U.S. holidays) via USPS Ground Shipping. Most items are handmade to order, so please allow 1-3 business days for order processing. All fine jewelry items are made to order, so please allow 10 - 14 business days for shipment. Expect slightly longer processing times for peak holidays. All items in orders will be shipped together, unless otherwise stated, so please check your individual items for fulfillment timeline.

Shipping times during peak holiday seasons may vary and/or be delayed due to carrier delays. Please consider order processing times above when choosing your shipping options at checkout.

The shipping fee is charged based on the subtotal before taxes and discounts. Indicated delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.

Shipping Services:

Please keep in mind that the shipping timelines shown at checkout are estimates provided by the carriers and may not always reflect the exact delivery timeframe. These estimates also don’t include the time it takes us to carefully handcraft and prepare your pieces for shipment (please see above). We always send orders with the service you select, but delivery times cannot be guaranteed, and shipping costs are non-refundable if a package arrives later than expected.

Packages refused upon delivery:

Please note that in the event of refusal of a package upon delivery, the order will be treated as a return and return shipping fees will be deducted from any applicable refunds once the item is received by our studio. Please note: a customer's refusal to accept a package then transfers return shipping responsibility to the customer. We are not responsible for refused packages and will not issue a refund if they are never returned to our studio.

Incorrect Address

We strive to ensure a smooth and efficient delivery process for all orders. However, we cannot be held responsible for packages shipped to the wrong address if the customer provides incorrect or incomplete address information during checkout.

Please double-check your shipping address carefully before placing your order to avoid any delivery issues. If you realize an error after completing your purchase, contact us immediately, and we will do our best to assist you. However, we cannot guarantee that changes can be made once the order is processed. If a package is returned to our studio due to an incorrect address, we will treat it as a regular return. A refund will only be issued for the item (excluding shipping fees), in accordance with our return policy.

International Customs & Duties Policy

At Le Serey, we strive to provide seamless international shipping. However, please note that all customs duties, taxes, and import fees imposed by your country are the sole responsibility of the customer. These charges vary by country and are determined by your local customs office on arrival.

Customer Responsibility:

Le Serey does not cover customs duties, taxes, or fees associated with international shipments. Orders may show $0 taxes or duties at checkout, this does not mean that duties will not be charged on arrival, it only confirms that Le Serey does not collect these fees at checkout.

If a package is held by customs due to unpaid fees, it is the customer’s responsibility to resolve the matter with their local customs office.

Refusal to Pay Customs & Denied Shipments:

If a customer refuses to pay customs duties and denies the package, they remain responsible for the shipment until it returns to our studio. This includes not paying in a timely manner that results in a package being rerouted to us.

Once the package arrives back at our studio, it will be processed as a return, and any applicable return shipping fees will be deducted from the refund. Initial shipping fees are non-refundable.

If the package does not return to our studio due to customs denial or abandonment, Le Serey will not issue a refund for the order.

By placing an international order with Le Serey, you acknowledge and agree to this policy. If you have any questions regarding customs duties in your country, we recommend reaching out to your local customs office before making a purchase.

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Order Changes & Cancellations: If you need to change or cancel your order, you must notify us within 24 hours of placing the order, otherwise we may not be able to cancel it, as it may be in production.

Lost or Missing Packages:

Once a package leaves our studio, delivery is in the hands of the shipping carrier. While we understand how frustrating delays or delivery issues can be, Le Serey cannot be held responsible for packages that are lost, stolen, or marked as delivered by the carrier.

If an order is marked as delivered but you cannot locate the package, it is the buyer’s responsibility to contact the shipping carrier directly to locate the package. The quickest way to do this is to file a claim online or visit your local USPS branch (or whichever carrier was used for your shipment).

Le Serey is not responsible for packages once they have been marked "delivered" by the carrier.

If your tracking shows delivered but the package cannot be found, we recommend checking with household members, neighbors, parcel lockers, or your local post office, as carriers sometimes place packages in secure locations.

Important: Missing or stolen packages must be reported within 7 days of the delivery date so that the shipping carrier can verify GPS delivery and open an investigation if necessary. USPS MISSING MAIL ONLINE CLAIM PORTAL UPS MISSING MAIL ONLINE CLAIM PORTAL

If a package is confirmed lost in transit by the carrier, we are happy to send a replacement once the carrier has completed their investigation.

For stolen packages, we recommend filing a police report and ensuring a safe delivery location for future orders.

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Returns, Refunds & Order Policies

IMPORTANT: If you’ve emailed us and haven’t received a response, please check your spam folder. Occasionally our replies land there.

At Le Serey, every piece is thoughtfully designed and carefully packed in our studio. We want you to love your jewelry and feel confident shopping with us. Below you’ll find our return and order policies, which are in place to ensure fairness and consistency for all customers.

If you have questions at any point, we’re always happy to help.

—Rebekah AllenFounder & Designer, Le Serey

Returns

Start your Return

We accept returns on most items within 30 days of delivery, unless otherwise noted below.

Fine Jewelry

•Made-to-order fine jewelry must be returned within 14 days of delivery.

•Fine jewelry returned after 14 days will incur a 15% restocking fee.

•Made-to-order fine jewelry is not eligible for return after 30 days.

•Restocking fees are deducted from the refund amount.

All Other Jewelry

•Eligible for return within 30 days of delivery.

•A $6.95 return shipping fee will be deducted from your refund unless you selected Redo Free Returns & Exchanges at checkout.

•International customers are responsible for the full return shipping cost, calculated at the time of return.

Return Eligibility

To be eligible for a return:

•Items must be unworn, unused, and in original condition

•Original packaging must be included

•Proof of purchase is required

We kindly ask that you inspect your jewelry upon delivery and contact us within the return window if there are any concerns. Requests made after 30 days from delivery are not eligible for return or refund.

Our pieces are designed to be hypoallergenic and suitable for sensitive skin, and reactions are uncommon. Any concerns related to skin sensitivity must be reported within our 30-day return window to be eligible for return or exchange.Due to the nature of personal wear items, we are unable to accept returns on items that have been worn against the skin for an extended period of time. Items showing signs of wear, use, or buildup are not eligible for return and will be returned to the customer at their expense.

How to Start a Return

Returns must be initiated through our returns portal . Items sent back without an approved return request will not be accepted.

If you’ve emailed us regarding a return and haven’t heard back within 24 hours, please check your spam folder.

Questions? Contact us anytime at info@leserey.com .

Damages, Defects & Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can review the issue.

Important:All damage, defect, or incorrect item claims must include:

•Clear photos of the item(s)

•Photos of the original packaging

Without this documentation, we are unable to offer a replacement, refund, or store credit.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

•Final sale items

•Gift cards

•Custom-stamped jewelry (including initial necklaces)

Orders purchased with a discount code (and not marked final sale) are still eligible for return under standard policy terms.

Exchanges

The fastest way to complete an exchange is to:

Submit a return request through our customer portal and choose the exchange option.

International customers are responsible for full return shipping costs.

Exchanges requested outside the return window are not guaranteed and are reviewed at our discretion.

Refunds

Once your return is received and inspected, you’ll be notified of the refund status.

Approved refunds are issued to the original payment method, minus:

•$6.95 return shipping fee (unless Redo was selected)

•Any applicable restocking fees

Please allow time for your bank or credit card provider to process the refund.

Promotional & Discounted Orders

Returns involving promotions, bulk discounts, or free shipping are recalculated after the return is processed.

If a return causes the order to fall below the qualifying threshold:

•The value of the promotion (including free shipping) is reversed

•Refunds reflect the regular (non-discounted) price of remaining items

•Customers are responsible for any resulting balance due

All returns must meet standard eligibility requirements.

Discount Codes

•Discount codes are not stackable

•Only one discount may be applied per order

•Discounts cannot be added or adjusted after an order is placed

Refused Packages / Return to Sender

Packages refused upon delivery or returned to sender are treated as returns. Applicable return shipping fees will be deducted from the refund. Original shipping fees are non-refundable.

Incorrect Address

Please carefully review your shipping address at checkout. Le Serey is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

If you notice an error after placing your order, contact us immediately. While we’ll do our best to help, address changes cannot be guaranteed once an order is processed or shipped.

International Customs & Duties

Customs duties, taxes, and import fees are the responsibility of the customer and are determined by the destination country.

Le Serey does not collect or cover these fees at checkout. If customs fees are unpaid and a package is refused or abandoned, refunds will only be issued if the package is successfully returned to our studio.

Original shipping fees are non-refundable.

Lost, Stolen, or Delayed Shipments

Once a package leaves our studio, delivery is handled by the shipping carrier.

•Le Serey is not responsible for packages marked as delivered

•For stolen packages, we recommend filing a police report and ensuring a secure delivery location

•If a package is confirmed lost in transit by the carrier, we’re happy to send a replacement

Final Note

These policies allow us to continue offering thoughtfully made jewelry, fair pricing, and attentive customer care. Thank you for supporting our small business — we truly appreciate you.

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