Melissa & Doug - 100 Wood Blocks Set

Important Shipping Notice By placing an order with Toylandeu.com, you agree to the shipping timeframes, delivery terms, and conditions outlined below, including carrier delays, customs processing, and address responsibility.

Thank you for shopping with Toylandeu.com. We are committed to delivering your order as efficiently as possible while maintaining reliable service worldwide.

Order Processing Time

All orders are processed within 1–5 business days after payment confirmation.

During peak seasons, holidays, or high order volume periods, processing times may be extended. Orders are not processed or shipped on weekends or public holidays.

Shipping Time Estimates

Estimated delivery times after shipment:

•USA, UK, Canada, France, Germany, Italy, Poland: approximately 7–10 business days

•Other international destinations: approximately 7–15 business days

Total estimated delivery time: 8–20 business days (processing + shipping).

Please note: All delivery timeframes are estimates only and are not guaranteed. Delays may occur due to factors outside our control.

Shipping Costs

We offer free standard shipping on most orders.

Additional shipping fees may apply for certain products, shipping methods, or destinations and will be displayed at checkout.

Shipping Carriers & Fulfillment

Orders are shipped from multiple fulfillment centers worldwide depending on product availability and destination. We work with trusted international carriers and local delivery partners.

Tracking Information

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number.

Tracking updates typically become active within 24–72 hours after dispatch.

If you do not receive tracking information within 5 business days, please contact us at toylandeu@gmail.com .

Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, taxes, or import fees determined by the destination country.

These charges are the responsibility of the customer. We are not responsible for delays caused by customs clearance processes.

Delays & External Factors

Shipping delays may occur due to factors beyond our control, including but not limited to:

•Customs inspections or import procedures

•Postal carrier delays or backlogs

•Weather conditions or natural events

•Holidays or peak shopping periods

•Trade regulations, tariffs, or border restrictions

Such delays do not qualify as defects, cancellations, refunds, or chargebacks.

Address Accuracy & Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.

•Address changes must be requested within 24 hours of placing the order

•We cannot guarantee changes once processing has begun

•We cannot modify orders after shipment

Orders shipped to incorrect or incomplete addresses provided by the customer are not eligible for refunds and may only qualify for store credit at our discretion.

PO Boxes & Delivery Limitations

We do not guarantee delivery to PO Boxes. Customers are advised to provide a valid residential or business address to avoid delivery issues.

Delivered but Not Received

If tracking indicates that your package has been delivered to the address provided at checkout, the order will be considered fulfilled.

We are not responsible for lost or stolen packages after confirmed delivery by the carrier. Such cases are not eligible for refunds and may only qualify for store credit at our discretion.

Returned, Refused, or Unclaimed Shipments

If a shipment is returned due to:

•Incorrect or incomplete address

•Failure to claim the package

•Unpaid customs duties or taxes

•Refusal of delivery

any return shipping costs, customs fees, or carrier charges will be deducted from any issued store credit.

If the package is abandoned or destroyed by the carrier or customs authority, the order is not eligible for refund or replacement.

Returns & Refund Policy Alignment

All returns are issued as store credit only, except in cases where items are confirmed to be defective or damaged upon arrival.

For defective or damaged items, we will provide a replacement or issue a refund where required in accordance with our Refund Policy .

Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within the applicable return window and provide clear photo evidence of the product and packaging.

Approved claims may be resolved with a replacement or refund.

No Guaranteed Delivery Dates

We do not guarantee delivery by a specific date unless explicitly stated in writing. Customers are advised to place orders in advance for time-sensitive occasions. Extra Large Packages may take up to 30 days to deliver with Customs and transit time.

Contact Information

ToylandEU.com Customer Support Options:

Best for USA/CANADA Customers:

--Phone number: +1 (856) 460 8878 (Automated Customer Support)

--Text Only: +1 (949) 259-5481 (Live Customer Support via TEXT. Messages are answered as the Queue allows)

(All Customers/ Best for EU due to multilingual ability)

--Online Chat via Website (solves 95% of inquiries)

Email: support@toylandeu.com (English Only)

Provide Name and Order # in Subject Line.

(example: Subject: Jane Doe #587848TLDEU)

Emails received WITHOUT NAME AND ORDER# in the Subject will be filtered as SPAM and automatically deleted.

Customer Acknowledgment

By placing an order, you acknowledge and agree that:

•Shipping times are estimates and not guaranteed

•Delays may occur due to carriers or customs

•You are responsible for providing an accurate shipping address

•Orders cannot be canceled after shipment

•Packages marked as delivered are considered fulfilled

•Returned, refused, or unclaimed shipments may reduce or void store credit eligibility

•All returns are issued as store credit unless the item is defective or damaged

•All support emails must include Name & Order# in Subject-Otherwise they are treated as spam.

For additional information, please visit our ToylandEU FAQ page.

Contact - ToylandEU™ - Checkout

Returns, Refunds & Cancellation Policy – ToylandEU.com

Important Order Information: Due to a dramatic increase in online consumer fraud, we have been forced to implement the following measures. Bad apples ruin it for everyone.

By placing an order with us, you agree to our shipping, return, refund, cancellation, and delivery terms. Please review the information below before purchasing.

By placing an order on ToylandEU.com, you agree to the terms outlined below.

Return Window (3 Days)

Return requests must be submitted within 3 days of confirmed delivery.

We accept returns ONLY for items that are:

•Defective

•Damaged upon arrival

•Incorrect (wrong item received or wrong size)

To request a return, contact support@toylandeu.com with:

•Your order number

•Clear photo or video evidence of the issue

Returns sent without prior authorization will be refused and not processed.

Strict Non-Return Policy (No-Fault Situations)

Due to increasing online fraud, we do not accept returns or refunds for:

•Change of mind

•Buyer’s remorse

•Incorrect product selection

•Failure to read product details or policies

•Shipping delays caused by couriers, customs, or external factors

•Refused, missed, or abandoned deliveries

Refund Method (Store Credit Only)

All approved returns, cancellations, or claims are issued as store credit only:

•Store credit is non-expiring

•No cash, card, or original payment refunds will be issued

Return Shipping

If your claim is approved:

•A prepaid return shipping label will be provided

•Items must be returned exactly as instructed

Failure to follow return instructions may result in denial of credit.

Order Cancellations

•Orders may only be canceled before shipment

•Once shipped, orders cannot be canceled

No-fault cancellations (duplicate orders, change of mind, etc.):

•Subject to a $15 restocking fee if accepted

•Issued as store credit only

Delivery & Shipping Acknowledgement

By completing your purchase, you acknowledge:

•Delivery timelines are estimates, not guarantees

•Delays caused by customs, carriers, or global logistics are outside our control

•Such delays do not qualify for refunds, returns, or chargebacks

Customer Responsibility

Customers are responsible for:

•Entering the correct shipping address at checkout

•Monitoring tracking updates

•Contacting the carrier when necessary

Orders with incorrect addresses or delivery issues caused by the customer are not eligible for refunds.

Chargeback & Dispute Policy

By purchasing from ToylandEU.com, you agree:

•To contact us first at support@toylandeu.com to resolve any issue

•Not to initiate a chargeback without attempting resolution

We reserve the right to:

•Provide evidence of delivery, policy agreement, and communication

•Dispute fraudulent chargebacks to the fullest extent

Right to Refuse Service

ToylandEU.com reserves the right to:

•Deny any return that does not meet our criteria

•Refuse service to customers exhibiting abusive, fraudulent, or suspicious behavior

Policy Updates

This policy may be updated at any time due to changes in fraud trends, logistics, or operational requirements.

Checkout Notice / Clear Expectations

Please review before completing your purchase:

•I understand that all orders are charged in USD.

•I understand that order processing may take 1–5 business days.

•I understand that shipping times are estimated and may be affected by customs and carrier delays.

•I understand that I must provide a complete and correct shipping address and notify the store of any corrections within 24 hours.

•I understand that orders cannot be canceled after shipment or dispatch.

•I understand that packages marked as delivered by the carrier are considered fulfilled.

•I understand that refused shipments, unclaimed packages, or address errors may reduce or void refund eligibility.

•I understand that returns, refunds, and store credit are subject to the published store policy.

I understand that a ll support emails must include Name & Order# in Subject-Otherwise they are treated as spam.

By placing an order, you acknowledge and agree to these terms and our published store policies.

ToylandEU FAQ

EU Customers Only — Statutory Right of Withdrawal

This section applies exclusively to customers located in the European Union and supersedes all other sections of this policy for EU purchases.

14-Day Right of Withdrawal

Under EU Directive 2011/83/EU, EU customers have the right to withdraw from any purchase within 14 days of receiving their order, without giving any reason.

How to Exercise This Right

Submit your withdrawal request via our Right of Withdrawal form within 14 days of receiving your goods. No login is required.

Return of Goods

•You must return the goods within 14 days of submitting your withdrawal request

Refunds will not be issued until the goods are received by us or until you provide proof of return shipment — whichever comes first

•Items must be returned in their original condition

Return Shipping Costs

The customer is responsible for all return shipping costs. We do not provide prepaid return labels for withdrawal requests.

Refund

•Refunds will be issued to your original payment method — not as store credit

•Refund will be processed within 14 days of receiving the returned goods

•Standard outbound delivery costs are included in the refund; express/premium shipping upgrades are not

Exemptions

The right of withdrawal does not apply to:

•Sealed hygiene or safety products that have been opened after delivery

•Custom or personalized items

•Digital content once download or streaming has begun

Questions? Contact us at support@toylandeu.com

Contact - ToylandEU™ - Checkout